Unable to open Acrobat - Mac Mojave

[GMi]

Hi Everyone,

I have been unable to open the acrobat app, nor any documents with the app, for the past two days.  Nothing has changed in terms of updates on my mac, nor settings, it just suddenly stopped working.  I am using OS Version 10.14.6.

The message I get is "Adobe Acrobat cannot be opened because of a problem."   It continues to say that I should check with the developer if it works with this version of mac.

Does anyone have any advice I can try to sort this out? 

Thanks,

GM

[JR Boulay]

Which version of Acrobat?

Acrobat X latest version is 10.1.16

Acrobat XI latest version is 11.0.23

You can download updaters here:

https://supportdownloads.adobe.com/product.jsp?product=1&platform=Macintosh

[GMi]

Hi JR,

I'm using Acrobat 2017.

[Test Screen Name]

What is your exact version of Acrobat 2017?

[GMi]

I don’t know, I am unable to open to check the version.

[Test Screen Name]

I see the problem. Please go to the Applications folder and find the Acrobat 2017 folder (or similar). In it find the Adobe Acrobat app.  Use Get Info (click on it once, use Command+I).  Now, in the General info you should see entries like Kind, size, where, created... eventually VERSION. Something like 16.234.34343 Please let us know what you see.

[GMi]

The version is 17.011.30166. Thanks.

[Amal.]

Hi there 

We are sorry for the trouble and the delay in response.

++  Adding to the discussion 

Please try the following steps and see if that works.

• Remove the application using the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
• Reboot the application 
• Reinstall the application using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

Let us know how it goes

Regards

Amal