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Unable to open multiple PDFs from Windows Explorer share folder

New Here ,
Mar 25, 2019

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Hello,

Unable to open multiple PDFs from Shared network location in File Explorer unless, Protected Mode is off.

Computer is a Windows 7 using Adobe Acrobat Reader DC version2019.010.20098

I have tested/tried the following:

- Uninstalling and re-installing Adobe Acrobat Reader DC

- Tested as a Domain Administrator on that same PC

- If files are on C drive then they open without any issues

- If files are opened from within Reader DC, then they open fine regardless of location on local pc or network share

- Added individual files, and folder paths to Privileged Locations in Reader DC, same issue

-- Verified in Registry path "Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\TrustManager\" that both cTrustedFolders and cTrustedSites were created after adding to Privileged Locations

- Changed so they would open in a New Window rather than Tabs but, same issue

- Gave user full permissions to share locations as well

Does anyone know a solution to this that doesn't require disabling Protected Mode in the Sandbox settings or, using the work around of opening Reader DC first?

Regards,

James

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Unable to open multiple PDFs from Windows Explorer share folder

New Here ,
Mar 25, 2019

Copy link to clipboard

Copied

Hello,

Unable to open multiple PDFs from Shared network location in File Explorer unless, Protected Mode is off.

Computer is a Windows 7 using Adobe Acrobat Reader DC version2019.010.20098

I have tested/tried the following:

- Uninstalling and re-installing Adobe Acrobat Reader DC

- Tested as a Domain Administrator on that same PC

- If files are on C drive then they open without any issues

- If files are opened from within Reader DC, then they open fine regardless of location on local pc or network share

- Added individual files, and folder paths to Privileged Locations in Reader DC, same issue

-- Verified in Registry path "Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\TrustManager\" that both cTrustedFolders and cTrustedSites were created after adding to Privileged Locations

- Changed so they would open in a New Window rather than Tabs but, same issue

- Gave user full permissions to share locations as well

Does anyone know a solution to this that doesn't require disabling Protected Mode in the Sandbox settings or, using the work around of opening Reader DC first?

Regards,

James

Views

441

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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