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Unable to open pdf files in adobe reader dc

New Here ,
May 12, 2020

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Hi, failing to open pdf documents. The moment I clicked the adobe reader icon, I would instantly receive a message saying  "unknown error occurred".The error code being

fc53b3c5-9fe3-4a41-9914-8974dff41662.

What is the cause of this problem and how can it be rectified?

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Unable to open pdf files in adobe reader dc

New Here ,
May 12, 2020

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Hi, failing to open pdf documents. The moment I clicked the adobe reader icon, I would instantly receive a message saying  "unknown error occurred".The error code being

fc53b3c5-9fe3-4a41-9914-8974dff41662.

What is the cause of this problem and how can it be rectified?

Topics

Comment review and collaborate PDF

Views

196

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Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 21, 2020

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Hi Kue,

 

We are sorry to hear that you are experiencing issues with Acrobat.

 

Please provide the below mentioned information so that we can provide a resolution for the issue

  1. Adobe Acrobat Reader DC Version 
  2. Windows Version and build number
  3. Steps that the user is performing on Application which results in crash
  4. PDFs with which the crash is being experienced
  5. Crash logs Please follow steps mentioned here to get crash logs (https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html)

 

Additionaly, you can also send me the above requested information on my work email (isverma@adobe.com) for quicker resolution

 

Regards,

Ishita Verma

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