A client sent me a pdf today via email and I was unable to open the file after I downloaded it. It says that it is corrupt. So I had them resend to my gmail account and I was able to open it in the web browser. But when I download it to my computer it Acrobat DC says that the pdf is corrupt. It appear the pdf is fine and I can open with other viewers but not with Adobe Acrobat DC. Any Ideas?
Things I have done and tested.
Adobe Acrobat DC is updated to the latest version and update.
I have had the file sent to my email that I open in Outlook.
I have had the file send to my gmail address.
File will open in Chrome and Edge Browser just fine.
File says corrupt in Adobe Acrobat DC.
Tried opening on a second computer with the file in a different location and also remail to a different account. Same thing. I can open in a web browser but not using Adobe Acrobat DC.
When I opened that pdf and several others that do open in Acrobat DC in a text editor. The only difference is the one that will not open starts with %PDF-1.7 and the others that I have opened all have either %PDF-1.3 or %PDF-1.4 so is this a different version of PDF that Acobat does NOT support?
I do not know how this PDF was created.
Thanks
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