A client sent me a pdf today via email and I was unable to open the file after I downloaded it. It says that it is corrupt. So I had them resend to my gmail account and I was able to open it in the web browser. But when I download it to my computer it Acrobat DC says that the pdf is corrupt. It appear the pdf is fine and I can open with other viewers but not with Adobe Acrobat DC. Any Ideas?
Things I have done and tested.
Adobe Acrobat DC is updated to the latest version and update.
I have had the file sent to my email that I open in Outlook.
I have had the file send to my gmail address.
File will open in Chrome and Edge Browser just fine.
File says corrupt in Adobe Acrobat DC.
Tried opening on a second computer with the file in a different location and also remail to a different account. Same thing. I can open in a web browser but not using Adobe Acrobat DC.
When I opened that pdf and several others that do open in Acrobat DC in a text editor. The only difference is the one that will not open starts with %PDF-1.7 and the others that I have opened all have either %PDF-1.3 or %PDF-1.4 so is this a different version of PDF that Acobat does NOT support?
I do not know how this PDF was created.
No, Adobe were first to support PDF 1.7, way back in 2006. So whatever the problem, that isn’t it. Is this a file you can share publicly?
I am having the same issue.
This has been reported by several individuals I work with.
What version of Adobe Reader are you using?
I am on: 2020.006.20034
D Huang, is this a file you can share publicly?
Sorry, won't be able to share. What would you like to check as I can check them for you?
The PDF file can be read in Chrome/IE browser but no in Adobe product. (ie. Photoshop, Adobe Reader/Wrtier)