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Unable to open PDF Version 1.7 with Acrobat DC

New Here ,
Mar 11, 2020

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A client sent me a pdf today via email and I was unable to open the file after I downloaded it. It says that it is corrupt. So I had them resend to my gmail account and I was able to open it in the web browser. But when I download it to my computer it Acrobat DC says that the pdf is corrupt. It appear the pdf is fine and I can open with other viewers but not with Adobe Acrobat DC. Any Ideas?

 

Things I have done and tested.

Adobe Acrobat DC is updated to the latest version and update.

I have had the file sent to my email that I open in Outlook.

I have had the file send to my gmail address.

File will open in Chrome and Edge Browser just fine.

File says corrupt in Adobe Acrobat DC.

 

Tried opening on a second computer with the file in a different location and also remail to a different account. Same thing. I can open in a web browser but not using Adobe Acrobat DC.

 

When I opened that pdf and several others that do open in Acrobat DC in a text editor. The only difference is the one that will not open starts with %PDF-1.7 and the others that I have opened all have either %PDF-1.3 or %PDF-1.4  so is this a different version of PDF that Acobat does NOT support?

 

I do not know how this PDF was created.

Thanks

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Unable to open PDF Version 1.7 with Acrobat DC

New Here ,
Mar 11, 2020

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A client sent me a pdf today via email and I was unable to open the file after I downloaded it. It says that it is corrupt. So I had them resend to my gmail account and I was able to open it in the web browser. But when I download it to my computer it Acrobat DC says that the pdf is corrupt. It appear the pdf is fine and I can open with other viewers but not with Adobe Acrobat DC. Any Ideas?

 

Things I have done and tested.

Adobe Acrobat DC is updated to the latest version and update.

I have had the file sent to my email that I open in Outlook.

I have had the file send to my gmail address.

File will open in Chrome and Edge Browser just fine.

File says corrupt in Adobe Acrobat DC.

 

Tried opening on a second computer with the file in a different location and also remail to a different account. Same thing. I can open in a web browser but not using Adobe Acrobat DC.

 

When I opened that pdf and several others that do open in Acrobat DC in a text editor. The only difference is the one that will not open starts with %PDF-1.7 and the others that I have opened all have either %PDF-1.3 or %PDF-1.4  so is this a different version of PDF that Acobat does NOT support?

 

I do not know how this PDF was created.

Thanks

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Most Valuable Participant ,
Mar 11, 2020

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No, Adobe were first to support PDF 1.7, way back in 2006.  So whatever the problem, that isn’t it. Is this a file you can share publicly?

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New Here ,
Mar 11, 2020

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I am having the same issue.

This has been reported by several individuals I work with.

What version of Adobe Reader are you using?

I am on: 2020.006.20034

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New Here ,
May 28, 2020

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Yes, I'm having the same issue too.

More info on the PDF:

PDF-1.7
Producer(litePDF 2.0.1.0 - http://litePDF.sf.net \(with help of PoDoFo - http://podofo.sf.net\))

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Most Valuable Participant ,
May 28, 2020

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D Huang, is this a file you can share publicly?

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New Here ,
May 28, 2020

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Sorry, won't be able to share.  What would you like to check as I can check them for you?

The PDF file can be read in Chrome/IE browser but no in Adobe product. (ie. Photoshop, Adobe Reader/Wrtier)

 

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