unable to open zip file within PDF

New Here ,
Sep 23, 2020

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hello, I',ve found this answer

https://community.adobe.com/t5/acrobat-reader/adobe-acrobat-reader-2017-unable-to-open-zip-file-with...

to solve the problem, but it simply does not work ...

Using Acrobat X Pro (italian version) + win 7 pro (sp1).

Pls look at the scrrenshot.

Thanks for the help!

 

debug01.jpgdebug02.jpg

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Edit and convert PDFs

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Most Valuable Participant ,
Sep 23, 2020

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Those instructions are for Acrobat DC. No idea if they can work with such old software. 

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New Here ,
Sep 23, 2020

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thanks. Btw I tried also with DC but result is the same ... 

I've generated a PDF file by converting a folder that contains various messages, many with attachments (other PDFs, jpgs and so on - as well as .zip files).

Once the PDF file is generated I can save all attachments EXCEPT .zip ....

the result is the same with DC

thanks

debug03.jpg

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Most Valuable Participant ,
Sep 23, 2020

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Ok... what exactly did you do? (Note that embedding ZIP is VERY MUCH not a recommended workflow).

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New Here ,
Sep 23, 2020

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as I wrote above, I've generated a PDF file by converting a folder that contains various email messages, many of them with attachments (other PDFs, jpgs and so on - as well as .zip files).

I'm able to save ANY attachment BUT zip files ... (yes. I know it could be dangerous but I'm absolutely sure where the zip files came from).

Thanks again!

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Most Valuable Participant ,
Sep 23, 2020

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You said "I tried also with DC but result is the same" -- I assumed that meant you tried the detailed instructions in Adobe's help page to allow it to open ZIP files. So I wanted to check what steps you followed, exactly?

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New Here ,
Sep 23, 2020

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yes, I tried also the instructions in Adobe's help page

 

https://helpx.adobe.com/in/acrobat/using/attachments-security-risks-reader-acrobat.html#targetText=Y....

 

I tried EDIT -> PREFERENCES -> TRUST MANAGER ->

 

and flagged

"allow opening of non-PDF file attachments with external applications"

 

but no way, I receive always the same error

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Most Valuable Participant ,
Sep 23, 2020

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That seems to be a part of the instructions only. Did you also add to the white list?

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New Here ,
Sep 23, 2020

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.. I think this is the crux of the matter! how can I add .zip files to the white list?

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Most Valuable Participant ,
Sep 23, 2020

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I haven't tried it, but the linked page has detailed instructions under "Manually add a file type to a black or white list". Don't they work?

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New Here ,
Sep 23, 2020

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If I follow the instructions, in fact, I can attach a zip file, saying it is reliable.

But once attached to the document - it will seem incredible - the reverse operation is no longer possible! (i.e. download!)

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Most Valuable Participant ,
Sep 23, 2020

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What message do you now get when you try to open an attached ZIP file?

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New Here ,
Sep 23, 2020

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this one:

Immagine.jpg

 

(always the same!)

thanks a lot

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fabio0D45 AUTHOR LATEST
New Here ,
Sep 23, 2020

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maybe I've found a solution:

https://community.adobe.com/t5/acrobat/allow-zip-files-as-attachments-in-pdfs/td-p/2274229?page=1

 

and in particular

 

48017_Cannot Open ZIPs Attached to PDFs.jpg

 

dangerous yes ... changing the register is somtimes a leap in the dark .. but it seems to work

 

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