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unable to search

New Here ,
Aug 25, 2020

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Hello,

My company used Adobe and we are currently experiencing an issue searching. We have a company that scans mail as a pdf batch and we have always been able to search these batches but recently lost this ability. I am not sure if we upgraded to a newer version. There is no longer a binocular search option on the left hand side. i have tried Ctrl + F and it does not work. I have gone to Edit, preferences, search and enabled fast find as well as purged cashe contents. If i open the document from a different place there is a binocular search option and it is searchable, i assume this is different versions? Sorry im not super tech savvy! Why would one be searchable but the other not?

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General troubleshooting

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unable to search

New Here ,
Aug 25, 2020

Copy link to clipboard

Copied

Hello,

My company used Adobe and we are currently experiencing an issue searching. We have a company that scans mail as a pdf batch and we have always been able to search these batches but recently lost this ability. I am not sure if we upgraded to a newer version. There is no longer a binocular search option on the left hand side. i have tried Ctrl + F and it does not work. I have gone to Edit, preferences, search and enabled fast find as well as purged cashe contents. If i open the document from a different place there is a binocular search option and it is searchable, i assume this is different versions? Sorry im not super tech savvy! Why would one be searchable but the other not?

Topics

General troubleshooting

Views

11

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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