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Unable to start correctly (0xc0000022)

New Here ,
Apr 21, 2017

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A friend of mine keeps getting this Error message when trying to install the latest Adobe Reader on a Windows 10 PC. Unable to start correctly (0xc0000022).

He has temporarily turned off the Firewall and Anti-Virus, but still he gets the message.

Has anyone seen this before?

How did you solve it?

tlq

Hi timq_qnologi,

Could you please confirm if the error message appears when launching the application/opening a pdf or when installing the application?

You may refer to the step given at post # 14 in the following link which discusses the same issue:

Application unable to Start correctly (0xc0000022)

If the error message appears when trying to launch Reader, please confirm the dot version of Reader installed on the machine.

To do so, launch Reader>click Help>select About Adobe Acrobat Reader DC

You may also check the version by right-clicking on Start menu>Programs and Features>check the version field for Adobe Acrobat Reader DC.

Awaiting your response.

Shivam

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Unable to start correctly (0xc0000022)

New Here ,
Apr 21, 2017

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A friend of mine keeps getting this Error message when trying to install the latest Adobe Reader on a Windows 10 PC. Unable to start correctly (0xc0000022).

He has temporarily turned off the Firewall and Anti-Virus, but still he gets the message.

Has anyone seen this before?

How did you solve it?

tlq

Hi timq_qnologi,

Could you please confirm if the error message appears when launching the application/opening a pdf or when installing the application?

You may refer to the step given at post # 14 in the following link which discusses the same issue:

Application unable to Start correctly (0xc0000022)

If the error message appears when trying to launch Reader, please confirm the dot version of Reader installed on the machine.

To do so, launch Reader>click Help>select About Adobe Acrobat Reader DC

You may also check the version by right-clicking on Start menu>Programs and Features>check the version field for Adobe Acrobat Reader DC.

Awaiting your response.

Shivam

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Apr 21, 2017 0
Adobe Employee ,
Apr 21, 2017

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Moving this discussion to the Acrobat Reader forum.

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Apr 21, 2017 0
Adobe Employee ,
Apr 21, 2017

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Hi timq_qnologi,

Could you please confirm if the error message appears when launching the application/opening a pdf or when installing the application?

You may refer to the step given at post # 14 in the following link which discusses the same issue:

Application unable to Start correctly (0xc0000022)

If the error message appears when trying to launch Reader, please confirm the dot version of Reader installed on the machine.

To do so, launch Reader>click Help>select About Adobe Acrobat Reader DC

You may also check the version by right-clicking on Start menu>Programs and Features>check the version field for Adobe Acrobat Reader DC.

Awaiting your response.

Shivam

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Apr 21, 2017 0
New Here ,
Jun 27, 2017

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The "correct answer" is wrong.

Yesterday I spent 90 minutes on this ... and hour with support in India.  The first half-hour was a frustrating, complete waste ending with her giving me the wrong number to get it fixed, transferred back to support for another half hour.  The second help looked impressive in that I gave her control of my pc and by the speed of her answering each window without repeats or errors looked good.  The problem on reset seemed cured.  This morning it was back. "... application was unable to start correctly."  Today I used this page on what seemed a sensible answer:  disable completely and reinstall.  Alas, I now have a brand new copy that is unable to start correctly.  I hope someone actually has the answer as having to click the error message 4x to use the software, is just wrong.

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Jun 27, 2017 0
Adobe Employee ,
Jun 30, 2017

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Hi,

Could you let us know the version of Acrobat installed on the machine?

You may refer to this link for the same: Identify the product and its version for Acrobat and Reader DC

Does the error appears when you launch the application or when you open any pdf in the application?

Have you tried the steps under Correct Answer in the following link?

Application unable to Start correctly (0xc0000022)

Which operating system you are using?

-Shivam

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Jun 30, 2017 0
New Here ,
Jun 30, 2017

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Account Detail:
   User Rights: Admin
   User Account Control: Limited
   Process Integrity: Medium
   Profile Type: None
Acrobat Detail:
   Sandboxing: Off
   Captive Reader: No
   Multi-Reader on Desktop Support: Off
Applications Installed:
   Office Version: Office 2010 32-bit
Available Physical Memory: 928544 KB
Available Virtual Memory: 3959328 KB
BIOS Version: _ASUS_ - 1072009
Default Browser:
Default Mail: Microsoft Outlook
    mapi32.dll
    Version: 1.0.2536.0 (winblue_rtm.130821-1623)

Display Detail:
   Screen Width: 1366
   Screen Height: 768
   Number of Monitors: 1
   Number of Mouse Buttons: 5
   Has Mouse Wheel: Yes
   Has Pen Windows: No
   Double Byte Character Set: No
   Has Input Method Editor: Yes
   Inside Screen Reader: No
Graphics Card: AMD Radeon HD 7640G
    Version: 8.17.10.1247
    Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Version: 17.9.20044.222436
    Creation Date: 2017/04/04
    Creation Time: 7:38:20 PM
Locale: English (United States)
Monitor:
    Name: AMD Radeon HD 7640G
    Resolution: 1366 x 768 x 60
    Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 8.1
OS Version: 6.3.9600 
Page File Space: 4194303 KB
Processor: AMD64 Family 21 Model 16 Stepping 1  AuthenticAMD  ~1896  Mhz
Session Detail:
   Boot Type: Normal
   Is Shutting Down: No
   Network: Available
   Inside Citrix: No
   Inside VMWare: No
   Remote Session: No
   Remote Control: No
   Using JAWS: No
   Using ZoomText: No
   Using Windows-Eyes: No
   Using NVDA: No
System Name: TCOOL
Temporary Directory: C:\Users\Terrence\AppData\Local\Temp\
Time Zone: Central Standard Time
Total Physical Memory: 3625288 KB
Total Virtual Memory: 4194176 KB
User Name: Terrence
Windows Detail:
   Tablet PC: No
   Starter Edition: No
   Media Center Edition: No
   Slow Machine: No
Windows Directory: C:\WINDOWS
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
    Version: 17.9.20044.222436
    Creation Date: 2017/04/04
    Creation Time: 7:38:30 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
    Version: 17.9.20044.222436
    Creation Date: 2017/04/04
    Creation Time: 7:38:30 PM

Windows 8.1

did you read my problem statement or the tech support log to which I referred?

yes - tech support made corrections but the problem is still here

yes - I follow the steps in the so-called "correct answer" ending with remove Adobe std and download a fresh load ... the problem is still here and the error message shows at every start and every pdf open

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Jun 30, 2017 0
New Here ,
Jun 30, 2017

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Account Detail:

User Rights: Admin

User Account Control: Limited

Process Integrity: Medium

Profile Type: None

Acrobat Detail:

Sandboxing: Off

Captive Reader: No

Multi-Reader on Desktop Support: Off

Applications Installed:

Office Version: Office 2010 32-bit

Available Physical Memory: 928544 KB

Available Virtual Memory: 3959328 KB

BIOS Version: ASUS - 1072009

Default Browser:

Default Mail: Microsoft Outlook

mapi32.dll

Version: 1.0.2536.0 (winblue_rtm.130821-1623)

Display Detail:

Screen Width: 1366

Screen Height: 768

Number of Monitors: 1

Number of Mouse Buttons: 5

Has Mouse Wheel: Yes

Has Pen Windows: No

Double Byte Character Set: No

Has Input Method Editor: Yes

Inside Screen Reader: No

Graphics Card: AMD Radeon HD 7640G

Version: 8.17.10.1247

Check: Not Supported

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat

DC\Acrobat\Acrobat.exe

Version: 17.9.20044.222436

Creation Date: 2017/04/04

Creation Time: 7:38:20 PM

Locale: English (United States)

Monitor:

Name: AMD Radeon HD 7640G

Resolution: 1366 x 768 x 60

Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 8.1

OS Version: 6.3.9600

Page File Space: 4194303 KB

Processor: AMD64 Family 21 Model 16 Stepping 1 AuthenticAMD ~1896 Mhz

Session Detail:

Boot Type: Normal

Is Shutting Down: No

Network: Available

Inside Citrix: No

Inside VMWare: No

Remote Session: No

Remote Control: No

Using JAWS: No

Using ZoomText: No

Using Windows-Eyes: No

Using NVDA: No

System Name: TCOOL

Temporary Directory: C:\Users\Terrence\AppData\Local\Temp\

Time Zone: Central Standard Time

Total Physical Memory: 3625288 KB

Total Virtual Memory: 4194176 KB

User Name: Terrence

Windows Detail:

Tablet PC: No

Starter Edition: No

Media Center Edition: No

Slow Machine: No

Windows Directory: C:\WINDOWS

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api

Version: 17.9.20044.222436

Creation Date: 2017/04/04

Creation Time: 7:38:30 PM

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api

Version: 17.9.20044.222436

Creation Date: 2017/04/04

Creation Time: 7:38:30 PM

Windows 8.1

did you read my problem statement or the tech support log to which I

referred?

yes - tech support made corrections but the problem is still here

yes - I follow the steps in the so-called "correct answer" ending with

remove Adobe std and download a fresh load ... the problem is still here

and the error message shows at every start and every pdf open

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Jun 30, 2017 0
Adobe Employee ,
Jul 03, 2017

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Hi,

I have sent you a private message, please check the inbox.

Thanks,

Shivam

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Jul 03, 2017 0
Community Beginner ,
Jul 31, 2017

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Hi Shivam,

Are you able to share the answer with all of us?

I too am experiencing this error and not receiving a reply here: Application unable to Start correctly (0xc0000022)

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Jul 31, 2017 0
Adobe Employee ,
Aug 01, 2017

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Hi Bendy,

As mentioned above, you are also getting "Unable to start correctly (0xc0000022) error, could you let us know if you have tried troubleshooting steps suggested in this link: Application unable to Start correctly (0xc0000022) 

If not, could you please try repairing Microsoft Visual as suggested in the link. If that doesn't work, try uninstalling and reinstalling MS Visual.

Keep us posted with the results.

Shivam

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Aug 01, 2017 0
Community Beginner ,
Aug 01, 2017

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Hello Shivam,

I have already posted in that thread and responded with the necessary details requested by Sunil2201.

I have already attempted repairing Visual C++ and subsequently uninstalled and reinstalled.

I am still experiencing the same error.

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Aug 01, 2017 0
Adobe Employee ,
Aug 02, 2017

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Hi Bendy,

Could you please try following steps:

1- Locate Reader's shortcut on the desktop>right-click>select Properties.

2- Under Compatibility tab>check if Reader is running under compatibility mode for any os. If it is, uncheck the box and try again.

-Shivam

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Aug 02, 2017 0
Community Beginner ,
Aug 02, 2017

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Hello Shivam,

Compatibility mode is not enabled.

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Aug 02, 2017 0
New Here ,
Sep 20, 2017

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I was frustrated by this as well.  Here's how it all stopped for me:

The conflict I was getting with the 0cx0000022 error was due to Windows Defender (my antivirus)... 

I opened Defender (right click on system tray icon to open).

I checked "Windows App and Browser Control" - which was a warning I ignored about the time the problem started for me...

Magic.

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Sep 20, 2017 2
New Here ,
Oct 04, 2017

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This worked for me. Right click on adobe icon troubleshoot compatibility. Run the troubleshooter and all is working now. Hope this helps.

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Oct 04, 2017 1
New Here ,
May 17, 2018

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This worked for me however  now get the pop up -do you want to allow Adobe to make changes to your computer and I had to disable protected mode. This started directly after an update that was done on 5/14/18. Windows feature update was done on 5/9/18.

We have had a few users report the same issue. The first one resolved by repairing Microsoft Visual C++ 2013 (x64 & x86).

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May 17, 2018 0