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A friend of mine keeps getting this Error message when trying to install the latest Adobe Reader on a Windows 10 PC. Unable to start correctly (0xc0000022).
He has temporarily turned off the Firewall and Anti-Virus, but still he gets the message.
Has anyone seen this before?
How did you solve it?
tlq
Hi timq_qnologi,
Could you please confirm if the error message appears when launching the application/opening a pdf or when installing the application?
You may refer to the step given at post # 14 in the following link which discusses the same issue:
Application unable to Start correctly (0xc0000022)
If the error message appears when trying to launch Reader, please confirm the dot version of Reader installed on the machine.
To do so, launch Reader>click Help>select About Adobe Acrobat Reader DC
You m
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Moving this discussion to the Acrobat Reader forum.
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Hi timq_qnologi,
Could you please confirm if the error message appears when launching the application/opening a pdf or when installing the application?
You may refer to the step given at post # 14 in the following link which discusses the same issue:
Application unable to Start correctly (0xc0000022)
If the error message appears when trying to launch Reader, please confirm the dot version of Reader installed on the machine.
To do so, launch Reader>click Help>select About Adobe Acrobat Reader DC
You may also check the version by right-clicking on Start menu>Programs and Features>check the version field for Adobe Acrobat Reader DC.
Awaiting your response.
Shivam
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The "correct answer" is wrong.
Yesterday I spent 90 minutes on this ... and hour with support in India. The first half-hour was a frustrating, complete waste ending with her giving me the wrong number to get it fixed, transferred back to support for another half hour. The second help looked impressive in that I gave her control of my pc and by the speed of her answering each window without repeats or errors looked good. The problem on reset seemed cured. This morning it was back. "... application was unable to start correctly." Today I used this page on what seemed a sensible answer: disable completely and reinstall. Alas, I now have a brand new copy that is unable to start correctly. I hope someone actually has the answer as having to click the error message 4x to use the software, is just wrong.
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Hi,
Could you let us know the version of Acrobat installed on the machine?
You may refer to this link for the same: Identify the product and its version for Acrobat and Reader DC
Does the error appears when you launch the application or when you open any pdf in the application?
Have you tried the steps under Correct Answer in the following link?
Application unable to Start correctly (0xc0000022)
Which operating system you are using?
-Shivam
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Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Medium
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2010 32-bit
Available Physical Memory: 928544 KB
Available Virtual Memory: 3959328 KB
BIOS Version: _ASUS_ - 1072009
Default Browser:
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (winblue_rtm.130821-1623)
Display Detail:
Screen Width: 1366
Screen Height: 768
Number of Monitors: 1
Number of Mouse Buttons: 5
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: AMD Radeon HD 7640G
Version: 8.17.10.1247
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 17.9.20044.222436
Creation Date: 2017/04/04
Creation Time: 7:38:20 PM
Locale: English (United States)
Monitor:
Name: AMD Radeon HD 7640G
Resolution: 1366 x 768 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 8.1
OS Version: 6.3.9600
Page File Space: 4194303 KB
Processor: AMD64 Family 21 Model 16 Stepping 1 AuthenticAMD ~1896 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: TCOOL
Temporary Directory: C:\Users\Terrence\AppData\Local\Temp\
Time Zone: Central Standard Time
Total Physical Memory: 3625288 KB
Total Virtual Memory: 4194176 KB
User Name: Terrence
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\WINDOWS
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
Version: 17.9.20044.222436
Creation Date: 2017/04/04
Creation Time: 7:38:30 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
Version: 17.9.20044.222436
Creation Date: 2017/04/04
Creation Time: 7:38:30 PM
Windows 8.1
did you read my problem statement or the tech support log to which I referred?
yes - tech support made corrections but the problem is still here
yes - I follow the steps in the so-called "correct answer" ending with remove Adobe std and download a fresh load ... the problem is still here and the error message shows at every start and every pdf open
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Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Medium
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2010 32-bit
Available Physical Memory: 928544 KB
Available Virtual Memory: 3959328 KB
BIOS Version: ASUS - 1072009
Default Browser:
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (winblue_rtm.130821-1623)
Display Detail:
Screen Width: 1366
Screen Height: 768
Number of Monitors: 1
Number of Mouse Buttons: 5
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: AMD Radeon HD 7640G
Version: 8.17.10.1247
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat
DC\Acrobat\Acrobat.exe
Version: 17.9.20044.222436
Creation Date: 2017/04/04
Creation Time: 7:38:20 PM
Locale: English (United States)
Monitor:
Name: AMD Radeon HD 7640G
Resolution: 1366 x 768 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 8.1
OS Version: 6.3.9600
Page File Space: 4194303 KB
Processor: AMD64 Family 21 Model 16 Stepping 1 AuthenticAMD ~1896 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: TCOOL
Temporary Directory: C:\Users\Terrence\AppData\Local\Temp\
Time Zone: Central Standard Time
Total Physical Memory: 3625288 KB
Total Virtual Memory: 4194176 KB
User Name: Terrence
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\WINDOWS
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
Version: 17.9.20044.222436
Creation Date: 2017/04/04
Creation Time: 7:38:30 PM
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
Version: 17.9.20044.222436
Creation Date: 2017/04/04
Creation Time: 7:38:30 PM
Windows 8.1
did you read my problem statement or the tech support log to which I
referred?
yes - tech support made corrections but the problem is still here
yes - I follow the steps in the so-called "correct answer" ending with
remove Adobe std and download a fresh load ... the problem is still here
and the error message shows at every start and every pdf open
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Hi,
I have sent you a private message, please check the inbox.
Thanks,
Shivam
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Hi Shivam,
Are you able to share the answer with all of us?
I too am experiencing this error and not receiving a reply here: Application unable to Start correctly (0xc0000022)
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Hi Bendy,
As mentioned above, you are also getting "Unable to start correctly (0xc0000022) error, could you let us know if you have tried troubleshooting steps suggested in this link: Application unable to Start correctly (0xc0000022)
If not, could you please try repairing Microsoft Visual as suggested in the link. If that doesn't work, try uninstalling and reinstalling MS Visual.
Keep us posted with the results.
Shivam
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Hello Shivam,
I have already posted in that thread and responded with the necessary details requested by Sunil2201.
I have already attempted repairing Visual C++ and subsequently uninstalled and reinstalled.
I am still experiencing the same error.
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Hi Bendy,
Could you please try following steps:
1- Locate Reader's shortcut on the desktop>right-click>select Properties.
2- Under Compatibility tab>check if Reader is running under compatibility mode for any os. If it is, uncheck the box and try again.
-Shivam
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Hello Shivam,
Compatibility mode is not enabled.
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I was frustrated by this as well. Here's how it all stopped for me:
The conflict I was getting with the 0cx0000022 error was due to Windows Defender (my antivirus)...
I opened Defender (right click on system tray icon to open).
I checked "Windows App and Browser Control" - which was a warning I ignored about the time the problem started for me...
Magic.
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This worked for me. Right click on adobe icon troubleshoot compatibility. Run the troubleshooter and all is working now. Hope this helps.
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This worked for me however now get the pop up -do you want to allow Adobe to make changes to your computer and I had to disable protected mode. This started directly after an update that was done on 5/14/18. Windows feature update was done on 5/9/18.
We have had a few users report the same issue. The first one resolved by repairing Microsoft Visual C++ 2013 (x64 & x86).
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Talked to Microsoft and Adobe and both blamed each other. I had this issue after windows update. Solution: Right click on Adobe, Properties, Compability tab, Check "Run this programm in compability mode for: chnage option here whichever works" for me Windows vista(service pack 2) worked on my Windows 10.