Unable to use Adobe Acrobat Pro DC when logged in

New Here ,
Dec 10, 2020 Dec 10, 2020

Copy link to clipboard

Copied

Hello, when I log into my adobe reader account, it says I need to renew my subscription, which is not true - I have an automatic annual renewal set up. I am as a result unable to use adobe. Please can you assist. Many thanks

TOPICS
General troubleshooting

Views

68

Likes

translate

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 10, 2020 Dec 10, 2020

Copy link to clipboard

Copied

Hi!

 

We’ve received reports of users experiencing licensing issues.

We are currently investigating the issue as a top priority and trying to restore the services ASAP.

 

Thanks for your patience on this.

 

Regards,

Anand Sri

Likes

translate

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 10, 2020 Dec 10, 2020

Copy link to clipboard

Copied

Me too its so annoying, cant ring anyone or chat to an advisor, so frustrating.

Likes

translate

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 10, 2020 Dec 10, 2020

Copy link to clipboard

Copied

Hi All,

 

Thank you so much for your cooperation and for your patience on this.
Please sign out from the Acrobat application, restart the app, then sign back in and check.

 

Let us know how it goes and share your observations.

 

Thanks,
Anand Sri.

Likes

translate

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines