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unknown software exception (0xc0000409) occurred in the application at location 0x0041240b

New Here ,
Apr 25, 2014

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Good day,

Whenever I select an Adobe PDF file (not actually opening it) or if I actuall do open it, I always get this delaying error display: "The exception unknown software exception (0xc0000409) occurred in the application at location 0x0041240b". If it displays the error if you click Cancel, or Ok, it closes the PDF, and you need to reopen it, at which the second attempt it does not display the error message. Anyone have an idea what may be causing this?

OS: Windows XP SP2

Adobe Reader Version: 11.0.0.6 (be advised that this problem has be persistent in many versions since V10.00)

OK. I have a workaround for now. @~graffiti posted elsewhere:

"Can you start up Reader after you get the error?

If so, go to Edit>Preferences>Security (enhanced)>Sandbox protections and deselect Enable Protected Mode at startup. See if that clears it up."

This worked for me. Hopefully Adobe will fix the issue by the next release.

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unknown software exception (0xc0000409) occurred in the application at location 0x0041240b

New Here ,
Apr 25, 2014

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Good day,

Whenever I select an Adobe PDF file (not actually opening it) or if I actuall do open it, I always get this delaying error display: "The exception unknown software exception (0xc0000409) occurred in the application at location 0x0041240b". If it displays the error if you click Cancel, or Ok, it closes the PDF, and you need to reopen it, at which the second attempt it does not display the error message. Anyone have an idea what may be causing this?

OS: Windows XP SP2

Adobe Reader Version: 11.0.0.6 (be advised that this problem has be persistent in many versions since V10.00)

OK. I have a workaround for now. @~graffiti posted elsewhere:

"Can you start up Reader after you get the error?

If so, go to Edit>Preferences>Security (enhanced)>Sandbox protections and deselect Enable Protected Mode at startup. See if that clears it up."

This worked for me. Hopefully Adobe will fix the issue by the next release.

Topics

General troubleshooting, Windows

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91.9K

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LEGEND ,
Apr 25, 2014

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Reader 10 and 11 are not supported on Windows XP SP2; it needs at least SP3 (for the 32-bit version that is).  See http://get.adobe.com/reader/enterprise/

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Aug 10, 2014

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I have a very similar issue, and I have 32bit XP SP3 with all patches. AcroRd32 is 11.0.07. The error in my case is:

The exception unknown software exception (0xc0000409) occurred in the application at location 0x603122f3

The behavior in my case is also slightly different - after clicking OK on the error dialog, I still cannot open the PDF I selected. So far this has been true for every PDF I have attempted to open. I also ran the Repair option on Adobe Reader XI and that made no difference (and I did reboot after repairing).

I have tried PDFs from a variety of sources: created on my system by products such as PrimoPDF and CutePDF and created elsewhere (online) by third parties (such as product manuals). All give exactly the same error, which leads me to believe it's an application error.

This is new behavior since the last update.

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Aug 10, 2014

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OK. I have a workaround for now. @~graffiti posted elsewhere:

"Can you start up Reader after you get the error?

If so, go to Edit>Preferences>Security (enhanced)>Sandbox protections and deselect Enable Protected Mode at startup. See if that clears it up."

This worked for me. Hopefully Adobe will fix the issue by the next release.

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New Here ,
Jun 27, 2016

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It worked for me. thank you .

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New Here ,
May 14, 2020

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It also worked for me. Thanks for the info.

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New Here ,
Jul 21, 2020

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Hi ,

 

Is there a way to fix this without disabling protected view ?

 

Thanks ,

David 

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New Here ,
Jan 18, 2018

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Worked for me, too.

Thanks!

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