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Users Getting Invalid Plugin Error

New Here ,
Sep 26, 2019

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We use an application called Encompass that uses Acrobat Reader DC to view PDF's. Currently, users will sproadically get the below error while viewing a PDF.

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After they get this message, the can usually view the same document again and it works normally. Any idea which plugin could be causing the error? Also, are there any adverse performance consequences to just deleting or renaming the plugins folder under Program Files (x86)?

Environment - Citrix XenApp 7.15/Windows 2012R2

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Crash or freeze, General troubleshooting, View PDF, Windows

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185

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Users Getting Invalid Plugin Error

New Here ,
Sep 26, 2019

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We use an application called Encompass that uses Acrobat Reader DC to view PDF's. Currently, users will sproadically get the below error while viewing a PDF.

clipboard_image_0.png

After they get this message, the can usually view the same document again and it works normally. Any idea which plugin could be causing the error? Also, are there any adverse performance consequences to just deleting or renaming the plugins folder under Program Files (x86)?

Environment - Citrix XenApp 7.15/Windows 2012R2

Topics

Crash or freeze, General troubleshooting, View PDF, Windows

Views

186

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Sep 26, 2019

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Yes, if you rename the plug-ins folder, which typically holds lots of Adobe plug-ins, Reader won't work.

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