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Vertical Wheel Scroll Speed in Acrobat Reader DC

Community Beginner ,
Jun 10, 2018

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Hello,

Is it possible to change vertical scrolling speed in Acrobat Reader DC?

My default mouse wheel scroll speed is 3 lines per click and in all the other apps is very adequate. In Reader it does scroll like one third of the line and I need so scroll a lot to get one paragraph down. Makes the Reader very difficult to use.

This is happening on the 4K monitor and 200% windows scaling. W10, i7 8th gen. Read and tried a number of published articles - like making default continuous scrolling does not help.

Will highly appreciate any suggestions - thank you!

Hi Liudas,

I am sorry for the delayed response and inconvenience caused, please install the latest patch of Adobe Reader from help>check for updates, or manually from 19.008.20081 Planned update, November 13, 2018 (Windows Only) — Release Notes for Acrobat DC Products

Reboot the machine once and check scroll speed. I have tried replicating the issue in-house, but the issue is not reproducible.

Let us know how it goes with the latest update.

Thanks,

Anand Sri.

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Vertical Wheel Scroll Speed in Acrobat Reader DC

Community Beginner ,
Jun 10, 2018

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Hello,

Is it possible to change vertical scrolling speed in Acrobat Reader DC?

My default mouse wheel scroll speed is 3 lines per click and in all the other apps is very adequate. In Reader it does scroll like one third of the line and I need so scroll a lot to get one paragraph down. Makes the Reader very difficult to use.

This is happening on the 4K monitor and 200% windows scaling. W10, i7 8th gen. Read and tried a number of published articles - like making default continuous scrolling does not help.

Will highly appreciate any suggestions - thank you!

Hi Liudas,

I am sorry for the delayed response and inconvenience caused, please install the latest patch of Adobe Reader from help>check for updates, or manually from 19.008.20081 Planned update, November 13, 2018 (Windows Only) — Release Notes for Acrobat DC Products

Reboot the machine once and check scroll speed. I have tried replicating the issue in-house, but the issue is not reproducible.

Let us know how it goes with the latest update.

Thanks,

Anand Sri.

Topics

General troubleshooting, Windows

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30.6K

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Adobe Employee ,
Jun 11, 2018

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Hello Jamesbond,

We apologize for the inconvenience caused, as per the description above, you want to change the vertical scroll speed in Adobe Reader DC, Is that correct?

Please try the following steps:

1) Update your mouse scrolling rate.

2) In order for it to actually use scroll rate you have to go to select 'View,  >Page Display->Single Page Continuous' rather than just 'Single Page'. Fast scrolling works.

What is the dot version of the Adobe Reader installed, to identify refer to Identify the product and its version for Acrobat and Reader DC

What is the make and model of the 4K monitor?

Make sure that you have the latest driver/firmware of the graphics driver installed.

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Community Beginner ,
Jun 15, 2018

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Hi Anand,

Thank you very much for the response and suggestions.

1.       I did update mouse scrolling rate and it works properly with all the other applications: browsers, office programs, etc. the only program I have problem with is Adobe Reader DC. Opening same pdf files in Edge – scrolling works well.

2.       Instead of 'View,  >Page Display->Single Page Continuous' I have 'View,  >Page Display->Enable Scrolling' menu. I did try multiple combinations including recommended “Edit>Preferences>Page Display>Page Layout>Single Page Continuous” settings and that still does not help.

3.       My version of the Reader is 2018.011.20040.

4.       Tried updating, the program says “No updates available”

5.       Tried “Repair installation” – did not help

6.       Tried re-installing – did not help

7.       Monitor is LG 27MU67-B

8.       PC is Dell XPS 13 9360, W10, i7 8th gen, Intel UHD 620

9.       Video driver is the latest released by Dell 23.20.16.4973.

10.   All the other drivers and BIOS are the latest.

My confusion is that all the other programs work very well and scrolling is working as expected. I am even using web browsers sometimes to read large documents because it is very difficult to work in Adobe Reader when searching for specific chapters and scrolling long distances.

So very much appreciate any further help.

Thank you!

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New Here ,
Oct 01, 2019

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Hi Anand,

Thanks. This worked for me. I am using version 2019.012.20040.

In this version it is View > Page Display > Enable Scrolling. It works on any zoom level.

Regards

Marty

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New Here ,
Jun 03, 2020

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Thanks a lot for this tip....even thought the post is old it was still useful in 2020

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Explorer ,
Sep 15, 2018

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I have the exact same problem, would you please fix it?? It only happens when I open a very large document like 100+ pages!

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Adobe Employee ,
Sep 20, 2018

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Hi Ahmed.hamdy,

We're sorry for the delayed response and inconvenience caused, please install the latest update  of Adobe Reader from help>check for updates, or manually from DC Release Notes — Release Notes for Acrobat DC Products and see if you still face the same issue.

Thanks,

Anand Sri.

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Explorer ,
Sep 26, 2018

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Believe me, I did all of that, but all of Acrobat users are complaining of the same issue Please fix it, I don't want to move everything to Foxit reader, I love Adobe.

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New Here ,
Nov 04, 2018

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Hello,

I have the same issue too. Every time I open document I have to select "Single Page Continuous". Default settings in Preferences doesn't work.

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Adobe Employee ,
Nov 22, 2018

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Hi Liudas,

I am sorry for the delayed response and inconvenience caused, please install the latest patch of Adobe Reader from help>check for updates, or manually from 19.008.20081 Planned update, November 13, 2018 (Windows Only) — Release Notes for Acrobat DC Product...

Reboot the machine once and check scroll speed. I have tried replicating the issue in-house, but the issue is not reproducible.

Let us know how it goes with the latest update.

Thanks,

Anand Sri.

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New Here ,
Nov 25, 2018

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Thank you,

Now application works as expected!

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Community Beginner ,
Mar 28, 2019

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I have the exact same problem but with Acrobat Pro DC.  No updates available and no matter what settings I use, does not make a difference.  Is there a similar update that's not available by checking for updates for Acrobat Pro?

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Explorer ,
Sep 30, 2019

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Trust me, save yourself and use another reader! It has been more than a year and still no fix for this issue or for the freeze issue, so I switched to Microsoft Edge, Foxit Reader is a good and stable choice too.

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New Here ,
Oct 03, 2019

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Was this ever resolved?  I adjusted my scroller to be as fast as possible but it makes no difference when using Acrobat.  I also lowered the page view resolution options in Acribot which did nothing as well.  

Did anyone figure out how to adjust the scrolling speed in when moving from page to page?  I appreciate the sharing of news!  🙂

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New Here ,
Dec 08, 2019

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Have moved over to foxit, doesn't have this issue and has a very powerful search function that actually looks through the contents of multiple pdf documents at once.

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Community Beginner ,
Feb 22, 2020

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Interesting, after almost two years, got a new system with brand new Win 10, thought I would give Adobe Reader another chance… and was surprised that after years the problem is still there.
Different PC, different Windows, different 4k monitor, latest Adobe Reader… still cannot scroll with DPI 175% and up… All the other apps scroll okay and Adobe Reader scrolls unusably slow…
Sorry guys, the problem is still not fixed. None of these advices here work. Going back to using another app…
Sad coz I used to love Adobe Reader before going 4k.

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Community Beginner ,
Mar 13, 2020

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My request is to have Page Display->Single Page Continuous' AND 'Single Page' use the system's scrolling rate. I don't understand why there would be different behavior between those two in the first place. This is extremely annoying.

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