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Weird problem to print with Adobe Reader DC

New Here ,
Feb 26, 2020

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Hello guys, before I explain my problem I'm french so I'm sorry if my english is a bit bad 🙂

 

Ok, so today a colleague tried to print a pdf with many printers, but when she tried to print with Adobe Reader DC, Adobe says: Where do you want to save this PDF (and you can choose the place to save) if I cancel this action it will say: unable to print this doc, it seems exactly like if I used Microsoft Print to PDF.

 

So I tried to change the default printer. Selected my printer.  And now the message "unable to print this doc" didn't appear again, but nothing is printed.

 

If she try to print with Google Chrome, or Print Test Or Word or everything it will work but if she use Adobe Reader DC it will not work.

 

Can someone help us?

 

Thx.

 

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General troubleshooting, PDF and browsers, Print, Windows

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Weird problem to print with Adobe Reader DC

New Here ,
Feb 26, 2020

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Hello guys, before I explain my problem I'm french so I'm sorry if my english is a bit bad 🙂

 

Ok, so today a colleague tried to print a pdf with many printers, but when she tried to print with Adobe Reader DC, Adobe says: Where do you want to save this PDF (and you can choose the place to save) if I cancel this action it will say: unable to print this doc, it seems exactly like if I used Microsoft Print to PDF.

 

So I tried to change the default printer. Selected my printer.  And now the message "unable to print this doc" didn't appear again, but nothing is printed.

 

If she try to print with Google Chrome, or Print Test Or Word or everything it will work but if she use Adobe Reader DC it will not work.

 

Can someone help us?

 

Thx.

 

TOPICS
General troubleshooting, PDF and browsers, Print, Windows

Views

76

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Feb 26, 2020 0
Amal. LATEST
Adobe Employee ,
Mar 02, 2020

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Hi Sorrrowz

 

We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now. 

 

If the issue still persists,  Would you mind sharing the version of the Adobe Acrobat  / Reader DC you are using? To check the version please use the link  (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)

Make sure you have the latest version 20.006.20034 installed. Go to Help > Check for Updates.

 

Also, please refer to a similar discussion here (https://community.adobe.com/t5/acrobat/printing/m-p/10957486?page=1#M243281) and see if that helps.

 

Let us know how it goes

 

Regards

Amal

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