Why always when Windows configures Adobe Reader it gives error?

New Here ,
Mar 25, 2020 Mar 25, 2020

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Why always when Windows configures Adobe Reader it gives error?

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Install update and subscribe to Acrobat

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Adobe Employee ,
Mar 26, 2020 Mar 26, 2020

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Hi Davi

 

we are sorry for the trouble. As described when Windows configures Adobe Reader it gives the error.

 

Would you mind sharing more details for a better understanding?

 

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
Apr 02, 2020 Apr 02, 2020

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Screenshot_299.png
Translation: "The resource you are trying to use is on a network resource that is not available. Click OK to try again, or enter an alternate path to a folder that contains the installation package 'AcroRead.msi' in the box below."
This always happens when I open Adobe Acrobat Reader DC.

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Adobe Employee ,
Apr 06, 2020 Apr 06, 2020

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Hey Davi 

 

Thanks for sharing the information. It seems that you are trying to install the application from a network resource of your company. If that is the case, you may need to contact your IT admin to get it installed on your computer from the company domain.

 

You may also try to install the application from the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html) and see if that helps.

 

Let us know if you are referring to something else.

 

Regards

Amal

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New Here ,
Apr 06, 2020 Apr 06, 2020

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I'm installing the application on a home PC.

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New Here ,
Apr 09, 2020 Apr 09, 2020

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Nobody will answer?

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Adobe Employee ,
Apr 09, 2020 Apr 09, 2020

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Davi,

It looks like your Reader installation is corrupted.

Whenever Windows Installer Service needs to repair corrupted installation, it needs to find original source of either installer database (AcroRead.msi) or file sources (Data1.cab)

This is known as "MSI (Microsoft Installer) Source resiliency" - https://docs.microsoft.com/en-us/windows/win32/msi/source-resiliency.

In your case the original source is missing and MSI displays Browse Dialog so you can tell MSI where the original source can be found.

Did you try Amal's suggestion of using Cleaner tool?

What exact Adobe Reader you have installed? Reader X, Reader XI, Adobe Reader DC?

If Cleaner tool solution does not work for you, we can try to restore original sources based on the exact Reader you have installed.

Lets us know and I will try to provide futher assistance.

 

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