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I have a current updated account, but when I hit convert and it asks me to sign it, it tells me there is no account associated witht the email. I can log into abobe with the email, but can't convert. I have checked that the email is spelled correctly.
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Jenn14, I am sorry, but what Adobe software or service is your question in relation too?
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I am trying to convert a pdf to word/excel.
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What can't you convert?
Log-in to your Adobe account below to confirm a) you have an active plan and b) the plan is what you think it should be.
https://account.adobe.com/plans
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I have the Adobe export pdf plan
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You replied with what you are doing, but not the program or service you are using
Is this a question about Acrobat, or the Document Cloud PDF Services?
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I'm using Acrobat Reader DC
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Acrobat Reader is a free PDF viewer. It allows you to view, sign, print, annotate and search PDF. If you need more than that, you should use paid Acrobat Pro DC.
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Still, when I log in to convert from the free reader it should not tell me that me account does not exist. And then when I go to my account it says I'm paid up with Acrobat Pro DC until next December. Also, the free reader is telling me I can convert from there.
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Jenn,
The free Reader is NOT the same as Acrobat Pro DC. 2 separate programs.
Have you downloaded and installed Acrobat Pro DC yet?