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Why am I asked to sign in when converting a PDF to a Word or Excel document?

New Here ,
Jan 29, 2020

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I have a current updated account, but when I hit convert and it asks me to sign it, it tells me there is no account associated witht the email.  I can log into abobe with the email, but can't convert.  I have checked that the email is spelled correctly.

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Why am I asked to sign in when converting a PDF to a Word or Excel document?

New Here ,
Jan 29, 2020

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I have a current updated account, but when I hit convert and it asks me to sign it, it tells me there is no account associated witht the email.  I can log into abobe with the email, but can't convert.  I have checked that the email is spelled correctly.

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Adobe Employee ,
Jan 29, 2020

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Jenn14, I am sorry, but what Adobe software or service is your question in relation too?

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New Here ,
Jan 29, 2020

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I am trying to convert a pdf to word/excel.

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Adobe Community Professional ,
Jan 29, 2020

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What can't you convert?

 

Log-in to your Adobe account below to confirm a) you have an active plan and b) the plan is  what you think it should be. 

https://account.adobe.com/plans

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Jan 29, 2020

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I have the Adobe export pdf plan

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Most Valuable Participant ,
Jan 29, 2020

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You replied with what you are doing, but not the program or service you are using

 

Is this a question about Acrobat, or the Document Cloud PDF Services?

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New Here ,
Jan 29, 2020

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I'm using Acrobat Reader DC

 

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Adobe Community Professional ,
Jan 29, 2020

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Acrobat Reader is a free PDF viewer.  It allows you to view, sign, print, annotate and search PDF.   If you need more than that, you should use paid Acrobat Pro DC.

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Jan 29, 2020

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Still, when I log in to convert from the free reader it should not tell me that me account does not exist.  And then when I go to my account it says I'm paid up with Acrobat Pro DC until next December.  Also, the free reader is telling me I can convert from there.

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Adobe Community Professional ,
Jan 29, 2020

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Jenn,

The free Reader is NOT the same as Acrobat Pro DC.  2 separate programs.

Have you downloaded and installed Acrobat Pro DC yet?

 

 

Nancy O'Shea, ACP
Alt-Web.com

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