Why am I now being asked for my Adobe ID password to open PDF files?

Community Beginner ,
Aug 14, 2017

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The files are not password protected. Is there a way to turn this off?

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1 Correct Answer

New Here , Aug 16, 2018
delvok New Here , Aug 16, 2018
I had a similar problem on my Macbook Pro running 10.13.6. Adobe Acrobat Reader version 18.011.20058.  After trying to open files that are saved locally to my laptop, I kept getting the Adobe login prompt. There was no cancel option and clicking on the red circle, which would normally close the window, accomplished nothing.  I could not quit/close down adobe reader normally: 1) selecting File-->Quit or 2) Command-Q.  The only other option, other than being forced to log into my Adobe account, wh...

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Most Valuable Participant ,
Aug 14, 2017

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The Adobe ID is nothing to do with the document password. Is it definitely asking for Adobe ID, and not some other password (system admin password for example)?

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Community Beginner ,
Aug 14, 2017

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Thank you for your help. Screen shot below--requesting my Adobe ID. I realize this has nothing to do with document password, which is why I explicitly stated that.

I am working on a stand-alone personal machine not on a LAN. I had downloaded a credit card statement, and it wouldn't allow me to view it until I signed in with Adobe ID. I had similar last week with other PDF files, which I opened with different software.

Screen Shot 2017-08-14 at 5.32.49 PM.png

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Most Valuable Participant ,
Aug 15, 2017

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What happens if you just open Adobe Acrobat Reader (without opening a file)? Do you still get this prompt?

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Community Beginner ,
Aug 16, 2017

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I am not getting the login prompt. I did not try it alone when it was first asking for log-in when I was opening files.

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Adobe Community Professional ,
Aug 15, 2017

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Did you saved the document in the document cloud?

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Community Beginner ,
Aug 16, 2017

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Not that I know of. In 2 cases they were documents on my local hard drive. In one case I was on my bank's website in a secure account and asked to view my latest statement.

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Engaged ,
Aug 15, 2017

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Hi,

Sorry for the inconvenience caused to you.

Can you please confirm the application are you using to view the pdfs. Is it Acrobat or Reader?

Also, please let us know the exact workflow you are following?

Thanks,

Poorvi

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Community Beginner ,
Aug 16, 2017

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It is Adobe Acrobat Reader DC Version 2017.12.20095

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New Here ,
Nov 25, 2020

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and why should we be asked to give the adobe ID to open up a file every time we need to open one? disgusting business practice

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Community Beginner ,
Aug 16, 2017

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I was asked for my workflow. In the first instance I had 2 PDF files on my MacBook Air. They were both files I had previously created. I went to open one and it asked for my login. I closed it and tried to open the other one, and again it was asking me to login, so I closed it. I then opened both with Apple's Preview software instead.

A few days later I was logged into my bank account on the Internet and asked to view my bank statement. It opened with Adobe Acrobat Reader since that is my default, but then was blocked until I logged in with my Adobe ID. It then forced me to add some account authorization steps before I could access the file.

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Adobe Employee ,
Aug 17, 2017

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Thank you for providing the detailed information around workflow.

It would really help, if you could provide some more information like: 

(1) Were you signed-in, in Reader previously ? And are these issues coming after sign-out?

(2) Is sign-in dialog coming with all the pdfs that you opened? Was the bank statement that you mentioned, opened in browser (Safari?)

(3) Do you also have Acrobat installed at your system, if yes, could you please tell the version?

(4) Also, what is the Mac OSX version, where you are seeing these issues?

Thanks,

Sumita

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New Here ,
Aug 16, 2018

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I had a similar problem on my Macbook Pro running 10.13.6. Adobe Acrobat Reader version 18.011.20058.  After trying to open files that are saved locally to my laptop, I kept getting the Adobe login prompt. There was no cancel option and clicking on the red circle, which would normally close the window, accomplished nothing.  I could not quit/close down adobe reader normally: 1) selecting File-->Quit or 2) Command-Q.  The only other option, other than being forced to log into my Adobe account, which is an exceptionally intrusive violation of my privacy, was to force quit the program. 

I solved this problem by deleting Adobe Acrobat Reader.  When I next tried to open a PDF saved on my machine, it opened perfectly in Preview.  No unnecessary login to my Adobe Account required.  Productivity has now resumed and I can now complete the tasks I set out to accomplish before running into this problem.

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New Here ,
Nov 25, 2020

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I don't want to sign in every time i open a pdf file- so what do i do? you have no contact person to talk to, and I'll have to wait forever for a response so time to just remove your program- and go online to open up adobes outside of your damn program- this is disgusting business practicea- right harrass the user ALL THE TIME!

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New Here ,
Oct 04, 2018

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I had the same problem on my Android smartphone. I was forced to delete Adobe Acrobat Reader to be able to read the files on my phone memory.

Why did Adobe forced its way to require login which takes eternity to complete?

Acrobat Reader used to be synonymous with hassle-free, simple process. I guess that era is long gone. If you can make it to be complex, don't simplify it.

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New Here ,
Feb 20, 2020

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Skip ahead 18 months and I have the same problem as connieinToronto and delvok.

(Mac OS 10.15.3, Adobe Acrobat reader 2020.006.20034)
Adobe login prompt appears whenever an offline PDF document is opened. 

The red circle doesn't quit the login screen and the only way to exit the applications is via Force-quit.

... same solution, too. Just unistall and find another PDF reader.

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Most Valuable Participant ,
Feb 20, 2020

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In the last 18 months I think it's now become Adobe's policy to expect a sign in when Reader is started. Should only have to do it once.

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New Here ,
Mar 19, 2020

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I get this every time I try to open a PDF....using the free Acrobat Reader application.

Why do I need to log in if the application is free and I am only trying to read a downloaded non-protected PDF. I find this new issue very frustrating.

[Personal contact info removed - Mod]

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New Here ,
Apr 07, 2020

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Check to see if your default printer hasn't been changed to "One Note". That was my problem and after I changed my printer back to default this went away.

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New Here ,
Jun 24, 2020

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I love when Adobe replies to an issue with tons of questions (well-know escape method used by too many customer services), especially when the issue is a common one.

 

As I have the same irritating issue, (asking to log in just for viewing a pdf document is irritating, and intrusive enough to even question the legality of it), I have decided:

1) to use another pdf reader

2) not to purchase the Adobe graphics suite that I need (using some alternatives)

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Most Valuable Participant ,
Jun 24, 2020

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I love it when people use the slightest pretext to say how they aren't using the Adobe products. Especially when they take the trouble to register, come to Adobe's forum, search and add a post saying how little they care. Have a nice day!

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New Here ,
Oct 04, 2020

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I am having the same issues, but I think it has to do with my browser.  Firefox doesn't seem to work well with creative suite on my end. I always have to log into Adobe Acrobat DC when I try to view a .pdf file.  Crazy annoying.

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New Here ,
Oct 28, 2020

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Here's the thing, I got an adobe subscription because I like playing around with photoshop, illustrator, etc.  But since I posted this, Adobe acrobat pro has been absolute garbage that keeps slowing down my computer and locking up.  I think I need to cancel my subscription and just get over not having photoshop.  If I can't simply read a .pdf without lock up, I don't need this.  You would figure a subscription would make products work better and not slow you down, but not the case with acrobat pro.  I hate it.

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Explorer ,
Oct 28, 2020

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Wow... so the "correct answer" to this problem, according to Adobe, is to delete Adobe Acrobat Reader and open PDF's using Apple Preview. That's interesting... I'll consider doing that.

I have the same problem. My PDF's open with Acrobat Pro DC, but it's always asking me to log in. I don't want to have to log in to my Adobe account every time I open a PDF.

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Most Valuable Participant ,
Oct 28, 2020

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You MUST login to use Acrobat Pro DC at all times. That's how it checks you have a paid subscription. You can probably somehow avoid logging in with Acrobat Reader DC. But it should stay signed in unless you sign out of change computer.

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