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Why are dropdown selections reverting to default when the user clicks into a different field?

New Here ,
Jul 03, 2019

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Hello all,

We use fillable PDF forms in our organization and we are running into a problem.

From Adobe Reader ONLY, when a user selects an item on a dropdown list and then clicks into another field, the dropdown select reverts to default value. There is no scripting or anything special about this dropdown, it's just basic text selection.There is also nothing conditional or special coding with any other field on the form. Very basic stuff. It's worth noting that this problem doesn't happen every time and doesn't happen with every user of Adobe Reader.

I tried changing the dropdowns to have the option Commit Selected Value Immediately checked and that didn't make a difference.

Any thoughts on how to work around this problem or resolve it? I might just change the drop down to check boxes if I have to but I don't want to do that if not necessary.

Thanks,

Karli

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Why are dropdown selections reverting to default when the user clicks into a different field?

New Here ,
Jul 03, 2019

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Hello all,

We use fillable PDF forms in our organization and we are running into a problem.

From Adobe Reader ONLY, when a user selects an item on a dropdown list and then clicks into another field, the dropdown select reverts to default value. There is no scripting or anything special about this dropdown, it's just basic text selection.There is also nothing conditional or special coding with any other field on the form. Very basic stuff. It's worth noting that this problem doesn't happen every time and doesn't happen with every user of Adobe Reader.

I tried changing the dropdowns to have the option Commit Selected Value Immediately checked and that didn't make a difference.

Any thoughts on how to work around this problem or resolve it? I might just change the drop down to check boxes if I have to but I don't want to do that if not necessary.

Thanks,

Karli

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419

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Adobe Community Professional ,
Jul 04, 2019

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Can you share the form?

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New Here ,
Jul 08, 2019

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Bernd, I cannot share the form as it contains sensitive information to our company.

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Most Valuable Participant ,
Jul 08, 2019

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Can you produce a file that has the same behavior without the sensitive parts? Maybe just copy the fields in question to a new, black file... Unless we are able to reproduce this issue it's very difficult to help you solve this problem.

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New Here ,
Dec 20, 2019

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I'm working with a team of teachers. This issue suddenly appeared for us today.

 

Here's a link to a file showing these behaviors.

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Most Valuable Participant ,
Dec 21, 2019

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Works fine for me.

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New Here ,
Jul 13, 2019

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I'm getting the same issue. Any advice or resolution yet? I can send a copy if needed.

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Most Valuable Participant ,
Jul 13, 2019

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Yes, please do.

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