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why are pdf documents opened in reader dc open as a hyperlink

New Here ,
May 26, 2020

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When I open a pdf document in Acrobat Reader DC it opens as a hyperlink.  When ever I click on the document it turns black and unreadable.  What can I do?

 

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why are pdf documents opened in reader dc open as a hyperlink

New Here ,
May 26, 2020

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When I open a pdf document in Acrobat Reader DC it opens as a hyperlink.  When ever I click on the document it turns black and unreadable.  What can I do?

 

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View PDF

Views

109

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May 26, 2020 0
Adobe Employee ,
May 29, 2020

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Hi,
Thanks for reaching out to us.

For investigating the issue we would like a few details as:
1. Does it happen with alone PDF or with every PDF file? Can you share one such PDF file?
2. Can you share error screen shot/video to understand the issue better?

3. Can you provide the Acrobat version you are using?
You can find the version using the steps mentioned below:
Go to Help -> About Adobe Acrobat.

 

Thanks,

Sweta Karn

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May 29, 2020 0