Why can't I open links from PDF page?

New Here ,
Oct 05, 2020

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I keep getting newsletters from work that open as PDF's. They frequently link to a sharepoint, and when I click them, I get a message that says "Acrobat does not allow connection to...(that url)". Is there a way to allow this connection? It is incredibly tedius to sift through everything on my company's sharepoint to find the specific document that's being shared.

 

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General troubleshooting, How to

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Amal. LATEST
Adobe Employee ,
Oct 06, 2020

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Hi Amanda

 

We are sorry for the trouble. As described, you are unable to open the PDF file and get a message that says "Acrobat does not allow connection to.

 

For testing purpose, please try to turn off the protected mode (Windows Only). Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup', Turn Off the protected mode and Uncheck the Enhanced security > Click OK and restart the application.

Note: Turning off the security may possess security risk. Please turn on the security after testing.

 

You may also try the steps provided in the help article: https://helpx.adobe.com/in/acrobat/using/allow-or-block-links-internet.html and see if that works for you.

 

You may also look at the similar discussion https://community.adobe.com/t5/acrobat-reader/help-with-error-quot-adobe-acrobat-does-not-allow-conn... for more information.

 

Let us know how it goes

 

Regards

Amal

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