Why File options of Print grey?

[fenrispro9]

So i just received my E-certificate pdf format. I open it with Adobe Acrobat reader - latest version,

as usual i go to File >print but all the options greyed out/ Cannot be clicked. Why is it like that? 

And testing another pdf which someone else sent to me, every option is there and valid.

Because I want to view my printer settings and change to colour, but i have to print greyscale because of this error. My printer is Canon MG3600, using Windows 7 Home

Help? 

[Amal.]

Hi Fenrispro,

Hope you are doing well and sorry for the trouble. As described you are unable to print a PDF as the options are greyed out and other file is printing fine with all the options available.

As it look like a file specific issue, please check the document restriction properties and see if printing is allowed or not.

Open the PDF > Go to File  > Properties > Under Security tab, check if printing is allowed.

If printing is not allowed, you need to contact the Author/Creator of the PDF to remove the restriction from the PDF.

Hope this information will help.

Regards

Amal

[fenrispro9]

Hi Amal,

I mean when i open to the full pdf the options grey, then when i right click on its icon I can still print it.

is it really a document restriction policy? But it is a trainer academy that issue this cert, why would that be? odd

[fenrispro9]

Now i check haha the menu shows up. Might be Adobe technical problem

i did update it already

[JR Boulay]

Ask Google how to remove document restriction.

It's easy but here we are not allowed to talk about it.