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Windows cannot find 'c:\.....\AcroRd32.exe'

Community Beginner ,
Jan 12, 2017

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Every time I try to launch Acrobat reader from the start menu I get this message:

adoberr.JPG

When I browse to the folder and double click on the AcroRD32.exe icon - I get the same message

When try to open a .pdf file by double clicking on it - I get the message that the file can't be found - even though I can open these files within a browser

adobfilerr.JPG

Again - I can open these pdf files (with or without acrobat?) in my browser but it doesn't seem to work independent of an HTML browser

I have uninstalled and reinstalled Acrobat Reader - please don't tell me to do that and let you know how it worked - it didn't

Thanks

Natasha

Could you please try the following steps:

1- Close Reader

2- Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box.

3- Type regedit in the run dialogue box and hit Enter, click Yes when User Account Control pop-up appears.

4- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key AcroRd32.exe

5- Relaunch Reader

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Windows cannot find 'c:\.....\AcroRd32.exe'

Community Beginner ,
Jan 12, 2017

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Every time I try to launch Acrobat reader from the start menu I get this message:

adoberr.JPG

When I browse to the folder and double click on the AcroRD32.exe icon - I get the same message

When try to open a .pdf file by double clicking on it - I get the message that the file can't be found - even though I can open these files within a browser

adobfilerr.JPG

Again - I can open these pdf files (with or without acrobat?) in my browser but it doesn't seem to work independent of an HTML browser

I have uninstalled and reinstalled Acrobat Reader - please don't tell me to do that and let you know how it worked - it didn't

Thanks

Natasha

Could you please try the following steps:

1- Close Reader

2- Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box.

3- Type regedit in the run dialogue box and hit Enter, click Yes when User Account Control pop-up appears.

4- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key AcroRd32.exe

5- Relaunch Reader

Topics

General troubleshooting, View PDF

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Adobe Employee ,
Jan 12, 2017

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Hi natashav15100628,

Could you please confirm if Reader is installed on your computer by navigating to Start menu>Control Panel>Programs and Features

Which Operating System is installed on the machine?

Also, try to select one of the pdf file>right click on it>hover the mouse over Open with>check if Adobe Acrobat Reader DC is there as an option.

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Community Beginner ,
Jan 12, 2017

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Yes it is installed on my machine.

adobeinstall.JPG

Windows 7 Home Premium Service pack 1

Yes it appears under the Open with... > option when I right click on a .pdf file

adobeinstall2.jpg

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Adobe Employee ,
Jan 12, 2017

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Try right clicking on Acrobat Reader DC under Programs and Features then select Change>click Repair installation

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Community Beginner ,
Jan 12, 2017

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Still doesn't work.

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Adobe Employee ,
Jan 13, 2017

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Could you please try the following steps:

1- Close Reader

2- Hold down Windows key and press R on your keyboard, this will bring up Run dialogue box.

3- Type regedit in the run dialogue box and hit Enter, click Yes when User Account Control pop-up appears.

4- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options, delete the key AcroRd32.exe

5- Relaunch Reader

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Community Beginner ,
Jan 13, 2017

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That worked.  Thanks.

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Adobe Employee ,
Jan 16, 2017

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Glad to know that.

Cheers!

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New Here ,
Sep 06, 2017

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I also had this problem. Deleting that file worked for PDF's saved on my laptop but I still am unable to open PDF's on my daughter's school website that I could open this morning before a WIndows update ran.  Any other tips?  We need these forms.  Thanks in advance for your help!

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Adobe Employee ,
Sep 06, 2017

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Hi Jenniferk,

Could you please let us know what happens when you try to open pdf? Is there any error message you are receiving?

Are you trying to open pdf in a web browser or in Adobe Reader desktop application?

You may refer to the troubleshooting steps given in the following links:

See how to troubleshoot problems opening PDF files and other PDF related issues

Can't open PDF

Thanks,

Shivam

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Community Beginner ,
Mar 22, 2018

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Deleting the registry key was the right move.

Looks like the long uninstalled AVG didn't really uninstall and was redirecting the path

Thank you! I new it had to be a registry problem

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New Here ,
May 02, 2018

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Thank you so much!! I looked all over the internet to get this to work!

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Community Beginner ,
Jan 26, 2019

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Worked a treat - thanks.

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New Here ,
Apr 17, 2019

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Thanks ADROBAT. You Rocks!!!

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New Here ,
Jun 17, 2019

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TY  Adorobat!!! You saved me from going crazy!!! This worked beautifully 🙂

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New Here ,
May 20, 2020

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Worked for me. 
Thanks

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New Here ,
Jun 10, 2020

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Thank you.

This problem had me stumped and confused, uninstalling, reinstalling, applying various fixes for nearly 6 hours .... online with microsoft and adobe ... but this solution you outlined above worked. 

I hate to think of where I would be if I had not found your note. 

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New Here ,
Jun 10, 2020

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Thanks a million. Had the same problem after a Windows update today. This fix cured it.

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New Here ,
Jun 10, 2020

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OMGosh!! Thank you SO MUCH!! Even thought this post is older (from 2017) it still worked for me and I had to say thank you. I need the Reader for my work and it just suddenly stopped working yesterday, along with a couple of other things I use regularly (including my Outlook). I was able to get Outlook working using a different method and a 2nd software I use in a different way from that but neither of them worked with the Adobe Reader. 

 

So, thank you for this and I'm so glad I didn't give up ;o) Have a beautiful day!! ~Kelly

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New Here ,
Jun 10, 2020

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Thank you! that worked for me in Brasil.

🙂

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New Here ,
Feb 04, 2019

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i've deleted the key, but nothing changed, still can't open Reader.

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Community Beginner ,
Feb 07, 2019

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Find the .exe file and rename it.  I used just "Adobe.exe" and it will open.  Apparently, windows or your AV doesn't like the name.  Microsoft strikes again, as Windows can find the file just fine, it just won't open it.  Language matters.  LOL

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New Here ,
Jun 19, 2019

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best solution ever. thanks you. after renaming need to set Adobe.exe for default

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New Here ,
Feb 19, 2020

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GENIUS!!! THANK YOU!

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New Here ,
Jun 10, 2020

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To whoever that has given the steps, THANKS  million from the bottom of my heart. It has been a painful painful journey navigating this problem and finally having it fixed just with a few simple steps! THANK YOU!!!!!!!

 

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New Here ,
Jun 10, 2020

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Thank You so much been looking for a solution for hours 

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Community Beginner ,
Apr 24, 2019

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This worked!!!!!!!!!!!!!

Tried other things that didn't, but THIS WORKED!!!!!

Thank you ever so much!

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New Here ,
Jan 13, 2020

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It worked. Thanks!

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New Here ,
Feb 20, 2020

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Thank you! Thank you! Thank you!

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New Here ,
Feb 21, 2020

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These steps work 100%. Thanks!

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