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Your application install seems to be damaged, Please reinstall application

New Here ,
Oct 10, 2019

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This is the error message I get when trying to launch Acrobat.  My other Apps launch fine and were installed at the same time I installed Acrobat.

 

Screen Shot 2019-10-10 at 5.44.47 PM.png

 

System:

Screen Shot 2019-10-10 at 5.53.06 PM.png

 

Things I have tried:

Uninstalling and re-installing from App Manager

Uninstalling and re-installing from Adobe Website

 

This seems to be a known issue with not a lot of resolution.  How can I fix this?

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Your application install seems to be damaged, Please reinstall application

New Here ,
Oct 10, 2019

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This is the error message I get when trying to launch Acrobat.  My other Apps launch fine and were installed at the same time I installed Acrobat.

 

Screen Shot 2019-10-10 at 5.44.47 PM.png

 

System:

Screen Shot 2019-10-10 at 5.53.06 PM.png

 

Things I have tried:

Uninstalling and re-installing from App Manager

Uninstalling and re-installing from Adobe Website

 

This seems to be a known issue with not a lot of resolution.  How can I fix this?

Views

72

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Adobe Employee ,
Oct 11, 2019

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Hi There!

 

Sorry to hear about the trouble caused and thanks for sharing the troubleshooting steps performed at your end. 

I believe you have removed the application from app manager by putting to the trash? You may run this cleaner tool to remove the application and its left overs. https://labs.adobe.com/downloads/acrobatcleaner.html?22 

Download the application directly through Adobe site, rather than downloading it from CC desktop app: https://helpx.adobe.com/in/download-install/kb/download-install-acrobat-subscription.html 

 

Hope this helps.

 

Thanks,

Akanchha 

 

 

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New Here ,
Oct 11, 2019

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I followed your steps above with the same results. Still stating

 

Any other suggestions on what I can try.

 

Here is the log information from the cleaning...

 

(null)
2019-11-10 - CleanerHelper: Cleaner AppPath = /private/var/folders/yj/cpp4zh753z527r17jwghkrz40000gn/T/AppTranslocation/FF79CE31-B00E-47C0-A7D2-C90F8660254F/d/AcroCleanerTool.app
2019-11-10 - CleanerHelper: Start removing Acrobat app at [/Applications/Adobe Acrobat DC/Adobe Acrobat.app]
2019-11-10 - CleanerHelper: Successfully removed Acrobat app at [/Applications/Adobe Acrobat DC/Adobe Acrobat.app]
2019-11-10 - (null)
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/Acrobat]
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/MACPDFM]
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/Adobe PDF]
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/SLStore]
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/SLCache]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Library/Application Support/Adobe/Reader]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Library/Application Support/Adobe/ARMDC]
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/HelpCfg]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Application Support/Adobe/Acrobat]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Application Support/Adobe/com.adobe.ARMDCHelper]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.Acrobat.Pro.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.AdobeAcroCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Library/Caches/com.adobe.Reader]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.AdobeRdrCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Application Support/Adobe/Reader]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Application Support/Adobe/Acrobat]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Application Support/Adobe/com.adobe.ARMDCHelper]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.Acrobat.Pro.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.AdobeAcroCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Library/Caches/com.adobe.Reader]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.AdobeRdrCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Application Support/Adobe/Reader]
2019-11-10 - CleanerHelper: Removed [/Users/randybraley/Library/Application Support/Adobe/Acrobat]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/randybraley/Library/Application Support/Adobe/com.adobe.ARMDCHelper]
2019-11-10 - CleanerHelper: Removed [/Users/randybraley/Library/Preferences/com.adobe.Acrobat.Pro.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/randybraley/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist]
2019-11-10 - CleanerHelper: Removed [/Users/randybraley/Library/Preferences/com.adobe.AdobeAcroCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/randybraley/Library/Library/Caches/com.adobe.Reader]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/randybraley/Library/Preferences/com.adobe.AdobeRdrCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/randybraley/Library/Application Support/Adobe/Reader]
2019-11-10 - CleanerHelper: Cleaner AppPath = /private/var/folders/yj/cpp4zh753z527r17jwghkrz40000gn/T/AppTranslocation/CB3BEA78-6C43-47B5-B872-9280FE295FCF/d/AcroCleanerTool.app
2019-11-10 - CleanerHelper: Start removing Acrobat app at [/Applications/Adobe Acrobat DC/Adobe Acrobat.app]
2019-11-10 - CleanerHelper: Successfully removed Acrobat app at [/Applications/Adobe Acrobat DC/Adobe Acrobat.app]
2019-11-10 - (null)
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/Acrobat]
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/MACPDFM]
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/Adobe PDF]
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/SLStore]
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/SLCache]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Library/Application Support/Adobe/Reader]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Library/Application Support/Adobe/ARMDC]
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/HelpCfg]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Application Support/Adobe/Acrobat]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Application Support/Adobe/com.adobe.ARMDCHelper]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.Acrobat.Pro.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.AdobeAcroCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Library/Caches/com.adobe.Reader]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.AdobeRdrCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Application Support/Adobe/Reader]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Application Support/Adobe/Acrobat]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Application Support/Adobe/com.adobe.ARMDCHelper]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.Acrobat.Pro.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.AdobeAcroCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Library/Caches/com.adobe.Reader]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.AdobeRdrCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Application Support/Adobe/Reader]
2019-11-10 - CleanerHelper: Removed [/Users/randybraley/Library/Application Support/Adobe/Acrobat]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/randybraley/Library/Application Support/Adobe/com.adobe.ARMDCHelper]
2019-11-10 - CleanerHelper: Removed [/Users/randybraley/Library/Preferences/com.adobe.Acrobat.Pro.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/randybraley/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist]
2019-11-10 - CleanerHelper: Removed [/Users/randybraley/Library/Preferences/com.adobe.AdobeAcroCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/randybraley/Library/Library/Caches/com.adobe.Reader]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/randybraley/Library/Preferences/com.adobe.AdobeRdrCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/randybraley/Library/Application Support/Adobe/Reader]
2019-11-10 - CleanerHelper: Cleaner AppPath = /private/var/folders/yj/cpp4zh753z527r17jwghkrz40000gn/T/AppTranslocation/2A82CD9A-50A8-469A-84CA-21B7AB7744D0/d/AcroCleanerTool.app
2019-11-10 - CleanerHelper: Start removing Acrobat app at [/Applications/Adobe Acrobat DC/Adobe Acrobat.app]
2019-11-10 - CleanerHelper: Successfully removed Acrobat app at [/Applications/Adobe Acrobat DC/Adobe Acrobat.app]
2019-11-10 - (null)
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/Acrobat]
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/MACPDFM]
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/Adobe PDF]
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/SLStore]
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/SLCache]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Library/Application Support/Adobe/Reader]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Library/Application Support/Adobe/ARMDC]
2019-11-10 - CleanerHelper: Removed [/Library/Application Support/Adobe/HelpCfg]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Application Support/Adobe/Acrobat]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Application Support/Adobe/com.adobe.ARMDCHelper]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.Acrobat.Pro.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.AdobeAcroCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Library/Caches/com.adobe.Reader]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.AdobeRdrCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Application Support/Adobe/Reader]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Application Support/Adobe/Acrobat]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Application Support/Adobe/com.adobe.ARMDCHelper]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.Acrobat.Pro.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.AdobeAcroCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Library/Caches/com.adobe.Reader]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.AdobeRdrCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Application Support/Adobe/Reader]
2019-11-10 - CleanerHelper: Removed [/Users/randybraley/Library/Application Support/Adobe/Acrobat]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/randybraley/Library/Application Support/Adobe/com.adobe.ARMDCHelper]
2019-11-10 - CleanerHelper: Removed [/Users/randybraley/Library/Preferences/com.adobe.Acrobat.Pro.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/randybraley/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist]
2019-11-10 - CleanerHelper: Removed [/Users/randybraley/Library/Preferences/com.adobe.AdobeAcroCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/randybraley/Library/Library/Caches/com.adobe.Reader]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/randybraley/Library/Preferences/com.adobe.AdobeRdrCEFHelper.plist]
2019-11-10 - CleanerHelper: FileMissing: Could not remove [/Users/randybraley/Library/Application Support/Adobe/Reader]

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New Here ,
Oct 18, 2019

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Upgrading to the latest iOS (Catalina) seemed to solve the problem.

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