A software update on my Apple somehow collided with an update to my Adobe Acrobat Pro XI, causing the Adobe update to fail. Now I get the error code 1301,telling me to uninstall Adobe and re-install it. How exactly must I do this if the product was purch

Report · Mar 08, 2016

A software update on my Apple somehow collided with an update to my Adobe Acrobat Pro (version 11.0.14) causing it to stop mid-update. Now, whenever the update to Adobe attempt to install I get the error code 1301, which requires me to uninstall and reinstall Adobe.

How exactly am I to do that if I purchased the Adobe online and only have the Key? Where am I to go to install the program again?

Thanks for any assistance,

Antoniad14123658

Report · Mar 08, 2016

Hi Antoniad14123658,

You can download Acrobat XI from here https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

Find your serial key https://helpx.adobe.com/x-productkb/global/find-your-serial-number.html

Hope this will help you !

Report · Mar 08, 2016

Yea! It worked. Thank you so much for your help. I am supposed to click some "correct" button but I don't see it, so I trust this email will suffice. Antoniad14123658