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acro pro.msi file missing how is this repaired?

davids51629395
New Here ,
Jul 29, 2016 Jul 29, 2016

acro pro.msi file missing how is this repaired?

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Acrobat SDK and JavaScript
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correct answers 1 Correct answer

davids51629395
New Here , Aug 02, 2016 Aug 02, 2016

Sarojini,

Thank you for following up. I was able to resolve the issue. It appears there was an error in the installation of XI. Acrobat X was not completely removed from my system and both X XI were on my computer. However the file required to uninstall X was missing and both programs would not work. Neither program was listed on my computer as installed. Somehow I was able to get window to recognize both programs and uninstalled both and reinstalled XI. I was up most of the night working

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Sarojini_Nagar Adobe Employee
Adobe Employee ,
Aug 01, 2016 Aug 01, 2016

Hi davids51629395 ,

Please elaborate the issue and let us know when exactly do you get this error message ?

Also let us know the exact version of Adobe application you have and the OS version on your system?

Regards

Sarojini

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davids51629395
New Here ,
Aug 02, 2016 Aug 02, 2016
In Response To Sarojini_Nagar

Sarojini,

Thank you for following up. I was able to resolve the issue. It appears there was an error in the installation of XI. Acrobat X was not completely removed from my system and both X XI were on my computer. However the file required to uninstall X was missing and both programs would not work. Neither program was listed on my computer as installed. Somehow I was able to get window to recognize both programs and uninstalled both and reinstalled XI. I was up most of the night working on this but I finally got it working.

Dave

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Sarojini_Nagar Adobe Employee
Adobe Employee ,
Aug 06, 2016 Aug 06, 2016
LATEST
In Response To davids51629395

HI davids51629395 ,

We are really sorry for the inconvenience you been facing .

We are glad that its up and running now.

Let us know if you need any help further .

Regards

Sarojini

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