Acrobat 9, activation problem

[abcl44284981]

I wanted to move the licence of Acrobat 9 to another computer. I uninstalled software without deactivating the licence. Now, I cannot activate the licence on any computer. How can I do to solve this problem?

[YatharthS]

Hi abcl44284981

Would like to know are you getting  any error message while activating the product on your system (If yes, please share that message)

Also please refer to this article :- Troubleshoot Adobe activation and deactivation issues and error messages

                                                    Learn to activate or deactivate Adobe applications

Refer to this Download link for Acrobat 9 Pro :- Download Acrobat 8 and Acrobat 9

Let me know how it goes.

Regards,

Yatharth 

[abcl44284981]

Dear Yatharth,

Than you very much for your message.

I checked the article and my case corresponds to the following:

Did you uninstall your apps without deactivating them?

CS6, CS5.5, CS5, CS$, Acrobat XI, Acrobat X, or Acrobat 9

Make sure you’re connected to the Internet. Reinstall your app on the same computer on which it was originally installed. In the app, choose Help > Deactivate.

Actually, I have already tried it, and I had the same error.

I try to reinstall Acrobat 9 and Software Setup dialog appears.

I choose "I have a serial number for this product."

And when I type the serial number, and click Next, it says "Invalid Serial Number. This is not a valid serial number. Please go back and re-enter your serial number."

However, it is a correct serial number which I find on our account on Adobe Licence Website.

What can I do to solve this problem?

Best regards,

Yasushi

[YatharthS]

Hi ,

Please check with this article :- Error "Invalid serial number" | Adobe Acrobat 9 | Adobe Creative Suite 4

If the same issue persist, then please Contact Customer Care​ so that chat representative will help you by checking all the details &  using tools.

Regards,

Yatharth