Acrobat could not compare the documents completely.

[tajmari]

No matter how I tweak the settings, when I try to compare PDFs  that I created in InDesign, I keep getting this error message:  "Acrobat could not compare the documents completely.Do you want to see the report anyway?"  If I go ahead anyway, the comparison basically doesn't work. I see only a few of hundreds of changes.

Thanks in advance for any insights!

[YatharthS]

Hi tajmari ,

Please provide the dot version of the program & OS installed on your system.

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Is this happening with this specific document or with others as well . Also check with the different user account as well .

Regards,

Yatharth

[tajmari]

Dear Yatharth,

Acrobat Pro DC 2015.016.2003

OS X El Capitan 10.11.5

I created one of the docs in InDesign CC 2015.3

It's with a specific document, but it also happened with some others. I

reset my prefs for Acrobat twice. On the first try, it let me compare a

different document, "D3," but it then still wouldn't let me compare

the176-page doc, "D5."

I am collaborating with a designer. She is on an earlier version of

InDesign. I'm on InDesign CC 2015.3 11.3.0.34 build

She packaged the indd files and saved them on DropBox. I copied the

folder and worked in InDesign CC and then exported the file to PDF. I

think part of the problem was that I had trouble with one of her fonts.

An error kept popping up with the font, Helvetic Neue (TT) Roman—it

couldn't be found. But, I had uploaded it to my Fontbook app.

Anyhow, I also restarted InDesign and reset my preferences and

re-exported the file to PDF, but I am still am getting the same error

message. The document hangs at page 51 of a 170-page PDF. I've looked at

the page, and the difference is that some text in a textbox was removed.

The reason we're doing it this way and not simply working on the same

indd file is that this is a large project and she's worried that if she

works on files that are not on her server, they could become corrupt. I

respect her wishes. Look what just happened to me! I've been at this for

three days, and I spent 10 hours on this issue just today.

I was able to get Acrobat to show the changes, but only as image

changes, which are impossible to follow as text. The error occurs when I

try to compare documents using the Report and Text Only options when I

compare. I have to have Acrobat's "text" responses.

I will check the user account. Something funny was happening with it a

couple of days ago—even though I was signed in, it showed that the user

was "unknown." At this point, I'm so rummy, I can't remember if I was in

InDesign or Acrobat when that happened

Thank you so much!

Melanie

[CharuMaheshwari]

Hi,

Thanks for reporting issue related to Compare documents.

In past couple of months, we have been addressing lot of issues and feedback that we collected from forums. If you want to play with the early build and provide more feedback, please join our pre-release program.

If you are interested please let us know, we will contact you to get registered in our pre-release program.

Thanks,

Adobe Acrobat DC Team

[indesignusercs6]

Yes, I would be interested to test an early build.

I am on Acrobat Pro DC version 2015.017.20053, and Windows 10 Version 10.0.14393 Build 14393.

[CharuMaheshwari]

Hi Yves Guillou,

Thanks for showing interest in pre release program.

You will shortly receive invite for same.

Thanks,

Adobe Acrobat DC Team

[adeep93]

Hi,

Greetings! I am sorry to hear that you are facing issues with compare feature. Please try out the files in our latest and improved Compare functionality in the latest version of Acrobat DC. Latest version for Adobe Acrobat DC build number: 2015.020.20039 (Continuous).

Reach out to us in case, you face any issues. You may also log a Bug Report at: Adobe Acrobat - Feature Request/Bug Report Form

Thanks,

Adobe Acrobat DC Team.