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Acrobat crashed and I lost all highlights and comments. Even of saved files. How do I recover them?

New Here ,
Jun 24, 2016 Jun 24, 2016

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I've looked through the forum's here and seen quite a number of similar experiences, although mostly from 3-4 years ago. Is there really no way to recover the highlights and comments? This is hours of work. Is acrobat really that unstable?

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Acrobat SDK and JavaScript

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Adobe Employee ,
Jun 26, 2016 Jun 26, 2016

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Hi mavanui ,

If the changes made were not saved in the saved in document before application crashed,there is no possible way to restore them.

Would like to inform that you need to make all the changes again within the document.

Regards,

Yatharth

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New Here ,
Jun 26, 2016 Jun 26, 2016

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Hi Yatharth,

Thanks for taking the time to reply. As mentioned in my initial comment, the issue is that the files had in fact been saved as I was working on them. Acrobat crashed and my saved highlights and comments were no longer there. It seems Acrobat is not a very stable platform for this type of work. I've noticed this is an issue going back many years for quite a few Acrobat users. It would be great if Acrobat worked on a backup solution so that when it crashes, crucial work can be retrieved.

M

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Adobe Employee ,
Jun 28, 2016 Jun 28, 2016

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Hi mavanui ,

You may fill the Feature Request form for this feature :- Feature Request/Bug Report Form

Regards,

Yatharth

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New Here ,
Mar 28, 2018 Mar 28, 2018

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Wow.

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New Here ,
Mar 28, 2018 Mar 28, 2018

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Still a heaping pile of garbage 2 years later.

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