Acrobat crashes when creating multi pdf's

[mountart]

I am on a mac os x el capitan version 10.11.5 using Adobe Acrobat Pro Version 2015 Release 2015.016.20045.

Every time I try and create a PDF from multiple PDF's by dragging the multi pdf's from my desktop to the acrobat combine files page in acrobat, I either get a grey screen and then the acrobat program freezes or the acrobat program crashes.

Can someone please help me fix this problem.

Thanks

[YatharthS]

Hi mountart ,

Please Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Also is this happening while combining certain files or with others as well.

Regards,

Yatharth

[mountart]

it happens when I drag multi jpeg file to create a multi pdf file

[YatharthS]

Hi ,

Please check after repairing the Acrobat Installation .

If the issue still persist , please check with the different user account to replicate the issue .

Regards ,

Yatharth

[mountart]

Hi Yarharth,

I checked the link you provided to remove preference files, unfortunately, none of the listed (see below copied from the thread you provided a link for) files are listed in my Library>Preference folder.

Drag the following files from the Users/[Username]/Library/Preferences folder to the Desktop:

• Acrobat WebCapture Cookies
• com.adobe.Acrobat.Pro.plist or com.adobe.Acrobat.Pro_x86_9.0.plist
• Acrobat Distiller Prefs and com.adobe.Acrobat.Pro.plist (if you are troubleshooting an issue with Distiller)
• The Acrobat folder, which contains preferences for forms (MRUFormsList), collaboration (OfflineDocs), and color settings (AcrobatColor Settings.csf)

Ron