Acrobat CS6 Mac keeps asking for serial number.

[9x12sderw]

I've tried the suggestions.

I've deactivated and reactivated.

The problem still happens.

Any other ideas, this is very annoying.

[Adorobat]

Hi dflskdflskdjflskdj ,

Could you please tell if you see any error message?

Also try with root account and check if its still doing the same thing.

Let us know about the results.

Thank You!

Shivam

[9x12sderw]

There are no error messages.

User is Administrator on the machine.

NOTE: I have have Acrobat DC and 10 on the machine.

Problem is happening with 10, not DC.

I prefer not to use DC because of the changes to the interface.

[Adorobat]

Hi ,

Try to deactivate Creative Suite first and then activate it again , after activation launch Photoshop first.

Let us know about the results..

Thank You!

Shivam

[9x12sderw]

I have tried activating, deactivating and all the suggested solutions.

This is Acrobat:

Architecture: i386

Build: 10.1.16.13

AGM: 4.21.35

CoolType: 5.8.129

JP2K: 2.0.0.32118

ADM: 10.01x13

I would really like this to stop.

It is very annoying and there are several posts on the internet about this.

Thank you,

[Personal information removed by moderator]

[Adorobat]

Hi ,

Try to perform the steps which are given here: 64-bit Adobe Creative Suite 6 products convert to trial on launch or prompt for activation after lic...

Let us know about the results,

Thank You!

Shivam

[9x12sderw]

This does not work.

In my first post regarding this I've stated that I've tried all the activate/re-activate suggestion.

That does not work.

The instructions on the link provided are not accurate.

I followed all the instructions, deactivated Photoshop, re-activated...

Launched Acrobat and it still requests a serial number.

Any new ideas?

"Click License This Product." does not appear.

It just asks me to enter my Adobe ID and then congratulates me and starts the product.

After which I launch Acrobat and it's back to requesting a serial number.

How about I phone conversation with somebody from Adobe to get this resolved.

This is a mac, so suggestions of going to C:\.... are not useful.

[Adorobat]

Hi dflskdflskdjflskdj ,

I have sent you a private message, please respond to that message.

Thank You,

Shivam

[sb116]

Hi 9x12sderw

I request you to share a sample document reproducing the issue or any screenshots you can add so that I can check it at my end.

To attach the screenshot you may refer to the link below:

FAQ: How do I capture and post a screen shot or video?

Regards,
Supriya

[9x12sderw]

Now it is clear what the problem is.

Surprising that we were led down such a long path of re-trying methods that we kept informing you were not succesful.

We suspected that Acrobat 10 and DC or 11 would not be compatible because, I'm assuming, each walks on the others prefs.

This is very poor software design. It almost gives the appearance that Adobe is doing this deliberately to force users off the CS platform and onto the monthly subscription services.

In my case it's not a preference, it's a must have. Adobe made it impossible to convert colors in a PDF that does not have a destination profile in Acrobat 11/DC.  Acrobat 10 does not have that limitation. As a printer, we need to open and easily convert color documents to grayscale.

I would cancel our CC subscriptions and just use CS if Apple had not made a disaster or CS InDesign with their new Sierra update.

Thank you for all your help but I must say I'm not happy about how long it took for you to come to the correct conclusion that Acrobat 10 and 11/DC cannot exist on the same machine.

What is troubling about that answer is I was doing it for a long time. The problem happened when I got a new Mac and had to re-install everything. Prior to that I was using both on the same machine with no difficulty.

For that reason I'm still doubtful about your opinion on this.

[JMGFLA]

I am having same Serial number problem. Recurring time and time again. Same issue... I want to use Acrobat Pro, not DC!