Acrobat DC 2015 crashing when trying to change fields in PDF form

[scottp60381204]

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Hi,

We are having issue with Adobe Acrobat DC 2015 on Windows 10 (in domain environment), it is crashing when we try to scroll or make a selection/edit couple of fields in a PDF form.

When we disable JavaScript it doesn't crash at all, I can not disable JavaScript as there might be formulas and things running in background.

We used to have Acrobat Standard X on Windows 7 and form seems to work fine on it. Is it something to do with version of Adobe, JavaScript or Windows 10?

I have tried filling up form and scrolling in a Adobe Reader and gives me JavaScript Not Allowed Error. I want it to work fine on Adobe Acrobat DC 2015 on Windows 10.

Please help me get this issue resolved.

Thanks

[Guest]

Hi ,

Please try to update Acrobat once and see how it goes.

Also repair it once and see if that helps.

Regards

Sukrit Dhingra

[scottp60381204]

Already tried those, also tried Adobe clean removal and installed it back. The same form doesn't cause crash on free trial of Adobe Acrobat DC 2015 (continuous) installed on Windows 7 Pro SP1, while the Adobe Acrobat DC 2015 (classic) on Windows 10 crashes. Please advise.

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[scottp60381204]

For more insight to the issue, I have pasted the Error log related to Adobe:

Error    2016-02-15 12:12:44 PM    Application Error    1000    (100)

Faulting application name: Acrobat.exe, version: 15.6.30119.36332, time stamp: 0x56740a62

Faulting module name: Acrobat.dll, version: 15.6.30119.36332, time stamp: 0x56740a3d

Exception code: 0xc0000005

Fault offset: 0x0070e2bc

Faulting process id: 0x30bc

Faulting application start time: 0x01d16824c246cdbe

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.dll

Report Id: f04a7b6a-2162-46af-8711-b1d6cc816b7b

Faulting package full name:

Please have a look and advise.

125ForFor

[scottp60381204]

Does anybody have solution to my issue?

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