Acrobat DC and Outlook 2016 on windows 7 - 64 bits

Report · Jul 15, 2016

I am using Acrobat DC and Outlook 2016 but it is not working,

I have windows 7 64 bits

Word and excel works fine.

Report · Jul 16, 2016

Hi ddelgado2000 ,

Please elaborate the issue and let us know what issues you facing with Acrobat DC and outlook 2016?

Also let us know the exact version of Acrobat DC you have .

Regards

Sarojini

Report · Jul 28, 2016

Acrobat Pro DC 2015 Release (Perpetual) Version 2015.006.30033

Acrobat PDFMaker Office COM Addin (PDFMOutlookAddin.dll)

I can see it in Outlook Add-ins but can not start it.

There is no problem with Word, Excel or PowerPoint, only with Outlook.

It is on Inactive Application Add-ins

Report · Jul 28, 2016

Hi David,

Could you please update Acrobat to the latest version,launch Acrobat and wait for sometime to check if it prompts you to enable the disabled add-in? Let us know if that doesn't work, we will have to reset the add-ins "LoadBehavior" in the registry in that case.

Regards,

Basma

Report · Oct 21, 2016

Hi,

I have an issue similar to this one. Below is my setup.

We run Adobe DC (latest version as of this post). Its on Windows 2012 R2 running terminal server and Citrix XenDesktop 7.9. We also use Microsoft office 2016 64bit click to run. Office works fine without issues. The user can create a PDF and Adobe opens up. The user then tries to email the PDF from Adobe DC but ends up getting this error "You need to create a Microsoft Outlook profile. In Microsoft Windows, go to the Control Panel and open Mail. Click Show Profiles, and then click Add"

Adobe knows it needs to use Outlook and the user would click continue but, the error still comes up. Any help on how to resolve this issue is appreciated.