Acrobat DC combine files with images results in garbage in the binder

Report · Oct 19, 2016

I generated several pdfs from Outlook 2016 and the resulting view/print with no problems. When I combine them into a binder the following is at the end of the document:

=_NextPart_001_43F06_01CFD698.7EFE1EB0=_NextPart_000_43F05_01CFD698.7EFE1EB0 ContentType:image/jpeg; name="image001.jpg" ContentTransferEncoding: base64 ContentID: ContentDisposition: attachment; filename="image001.jpg" followed by 10 pages of binary print. There is an imbedded image in the original pdf but it was combined into the binder as expected. Other emails with the same image (i.e., sent by the same author in the original email) combined without the 10 pp of binary print.

I'm running Windows 10 and Office 2016 if that helps.

Report · Oct 23, 2016

Hi Michaelc,

Please provide few details:

what version of Acrobat are you using?
Could you please share some sample file with us? You can mail it to me at mrraj@adobe.com

Thanks,

Mridula

mrraj

Report · Oct 28, 2016

Thanks for replying.

1. version is Adobe Acrobat Pro DC (15.020.20039)

2. I'm really on a tight deadline and Acrobat is killing me. I can probably find a sample but it will have to be later: I realized that the error was occurring when an email containing many historical threads (sometimes as many as 15 or more send, receive, forward then received, threads) was converted to pdf using the plug-in. Evidently, when emails go back and forth with an embedded image (e.g., corporate logo), some email apps convert it to an image attachment (image001.jpg) which gets forwarded. Those jpg attachments were the source of the issue. Regular attachments which also happened to be jpg's were processed correctly. I resolved my many pages of binary-to-text issues by deleting those image files from the attachments before invoking the Adobe plug-in.

I will send you a sample when I trip over one again or, after this project, will make an effort to find one.

regards,

Michael