Acrobat DC comments slow to open (Mac)

Report · Jun 16, 2016

Whenever I try to open the comments pane in Acrobat Pro DC, it hangs with a beachball for nearly 15 seconds. This happens on both machines where I have Acrobat DC installed. Is this normal behavior for Acrobat DC? We are an all Mac all digital workflow, but I am one of the few not using Acrobat 9. Oh, how I miss it

Report · Jun 19, 2016

Hi ,

Please provide the dot version of the program & OS installed on your system.

Also check if there is any update to be install.

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Is this happening with the particular documents or with all the documents.

Please check with other user account to replicate the issue .

Let me know how it goes.

Regards,

Yatharth

Report · Jun 20, 2016

Of course everything is all up to date. I had already ruled out a user account issue since I see this behavior on both of the production machines I use regularly. I had also already tried deleting preferences (quite a few more than just the ones mentioned in your link) without success. So I was grumbling under my breath as I begrudgingly followed your suggestion of creating another user account. The problem seems to be gone! ...or, at least minimized. There's still an annoying lag of 2–3 seconds to open the commenting pane every time I open a file, but not the downright unusable lag of 15 seconds I was facing hundreds of times a day.

I wish I knew what the root of the problem is, though. There must be some other, non-obvious, preference file or support file somewhere in that User Library folder. If I knew which it was, I wouldn't have to lose hours of productivity recreating and rebuilding my user accounts on both machines.

Report · Jun 23, 2016

We have the same problem on Mac Pro and Imac 27" running OSX 10.10.5.

This appeared about 2 months ago with the following build:

Acrobat Pro

Architecture: x86_64

Build: 15.16.20045.188096

AGM: 4.30.64

CoolType: 5.14.5

JP2K: 1.2.2.36256

This bug makes commenting useless.

Also deletes comments when opening.

All files not just one file.

Report · Jun 21, 2016

I get the same issue on my 2 Macs (Mavericks, aka Mac OS X.9), even after a "clean install" and reinstalling all softwares.

Acrobate du PDF, InDesigner et Photoshopographe

Report · Jun 28, 2016

Acrobat DC under a new user account worked last week, but now it's unusable again. I was able to get Acrobat XI reinstalled on my main machine and it works flawlessly. I guess I'll be getting rid of Adobe Acrobat DC on my secondary machine now, too. Good riddance.

Report · Jun 29, 2016

Hi.

Please, report bugs here: Feature Request/Bug Report Form

Thank you.

Acrobate du PDF, InDesigner et Photoshopographe

Report · Dec 16, 2016

I have the same problem - still no upgrade to fix this?

Report · Jan 03, 2017

Have had same problem, seems since DC was released. Do not remember this being a problem with earlier versions.

Report · Jan 03, 2017

I'm still using Acrobat XI and all is wonderful.

I check back in on DC every once in a while to see how it's coming along.

This delay on opening the commenting tool is now down to about 6 seconds on my machine.
The bug where new comments always insert the first character last still exists. (type "REPLACE" and the comment says "EPLACER")

These two issues are enough trouble to make DC unusable for me.

It looks like they've fixed the bug where you couldn't double click a word to select it for commenting but instead had to click+drag. That's progress, at least!

Report · Jul 07, 2017

Has there been a fix to this issue by now?

Report · Jul 07, 2017

No, it always need about 30-40 secondes to open…

Acrobate du PDF, InDesigner et Photoshopographe

Report · Aug 23, 2017

Came here looking for an answer too - to no avail

Dov Isaacs

Perhaps the mentioned above can help?

Thanks

Report · Nov 17, 2017

Does the Comments pane load fonts? I'm having the same issue and it seems a lot like the hang I experience in MS Office products while the system's font database is loaded.