Acrobat DC errors on word spacing

Report · Sep 30, 2016

Did the same OCR with pro and got acurate text. Using same file using Acrobat DC and it recognizes the glyphs but word spaces in wrong location.

This is what the PRO version a Acrobat returned.

"Manufactured from special alloy steel that is differentially heat treated to help toughness."

Report · Oct 03, 2016

We apologize for the issue you are facing. Can you please share following information to help us identify and resolve the issue ASAP:

- Acrobat version you are using

- OS version

- Sample PDF where you are facing this issue. You can use https://cloud.acrobat.com/send for the same.

Thanks.

Report · Oct 03, 2016

https://files.acrobat.com/a/preview/bd6bbc33-b0d2-4c29-b19e-b8f8755a8749

Above is the original scan. A office mate had Acrobat 10.1.16 that did the correct OCR.

Version of Acrobat. 2015.017.20053

Mac OS 10.11.5

Tim Kramer

Design Support Specialist

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Report · Oct 04, 2016

Hi Tim,

I tried to run OCR on same file on mentioned Acrobat and OS version. It's recognizing text correctly.

Please make sure you are also using correct language to run OCR.

Enhance Scans> Recognize Text > In this file> Settings(select correct language)>Recognize Text

Thanks,

Lovekesh Garg

Report · Oct 04, 2016

Manufacturefdro m speciaal lloys teelt hat is differentiallhye at

treatedt o helpt oughness.

Fabricadodse acerod e aleaci6ne speciatlr atadot ermicamente

enf ormad iferenciapl araa yudaar fortalecerlos.

Fabriqueas p artird 'una lliages peciadl 'acierq ui ests oumisa u n

traitemenat d iversd egresd e chaleurp oura ccroTtrsea resistance.

I thought that too. But this is set to English and same errors.

Manufacturefrdo ms peciaal lloys teelt hat is differentiallhye at

treatedto helpt oughness.

Fabricadodse a cerod ea leaci6ne speciatlr atadote rmicamente

enf ormad iferenciapl araa yudaar fortalecerlos.

Fabriqueasp artird 'una lliages peciadl 'acierq uie sts oumisa u n

traitemenat d iversd egresd e chaleupr oura ccroitres a resistance.

This is set to Spanish and same errors.

Tim Kramer

Design Support Specialist

[personal information removed by moderator]

Report · Oct 24, 2016

Please install latest Acrobat DC.

Go to Tools> Enhance Scans> Recognize Text > In this file> Settings(select Spanish)>Recognize Text

Select checkbox "Review Recognize Text" and verify if text Acrobat recognized is correct or not. Please share the screenshot of text recognized by Acrobat after clicking "Review Recognize Text".

Also please tell us if it's Ok to have a meeting to resolve this issue. If yes, please share some time-slots.

Thanks.

Report · Oct 25, 2016

We tried to contact you to resolve this issue. It seems you are not willing to have a meeting to work on this.

Also we are able to run text recognition properly on this file with details you mentioned.

So we are closing this issue as of now. Please feel free to contact anytime or ask anything you want.

Thanks.