Acrobat DC install after trial of Acrobat XI

[steveatootac]

Had a trial version of Acrobat XI; uninstalled.

Just bought subscription to Acrobat DC, downloaded it, installed it.

When I run it, it says thanks for trying Acrobat XI and asks me to buy Acrobat DC again!!

What is the problem?

[kglad]

win or mac?

[steveatootac]

Win

[kglad · Accepted solution]

double check that acrobat xi is uninstalled using your control panel.

properly uninstall acrobat dc

run the cleaner per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

install acrobat dc using the cc desktop app from here, https://creative.adobe.com/products/creative-cloud

[steveatootac]

Sorted by Tech Support

Needed remote control and running an Adobe environment cleaner!!

Good support!!