Acrobat DC: My cloud version that I subscribe to doesn't work.

[lo80522360]

I subscribe to Creative Cloud.  A month or so ago I was in a pinch and when CC Acrobat DC didn't work, I downloaded the trial version.  Now that has expired and I can't get DC to work in full.  My account is paid.  Help !!

[YatharthS · Accepted solution]

Hi lo80522360 ,

Please launch the trial version for Acrobat Pro DC , it will give the message window for Trial has expired .

On the same window, you will see the option for 'License the Software' , please click on that option & enter your credentials for licensing the program .

Then after check with Acrobat Program , it will work fine .

Let me know if it works.

Regards,

Yatharth 

[lo80522360]

Hello Yatharth:

Thank you for your email.

Didn't work. Keeps cycling back to "trial expired".

Maybe I should erase all Adobe Products ??

This is crazy frustrating.

[Grace29322558vqc6]

I keep getting the subscription expired message even though I am paying for Creative Cloud membership that shows I have access to 64 apps. How is it that Acrobat Pro is the ONE app that decides to unsubscribe itself? Is it alive? Does it have a mind of its own? Please fix your issues asap and stop this nonsense. Acrobat Pro was working perfectly fine a few weeks ago for me.

[Grace29322558vqc6]

By the way, my payment is auto-deducted from a VALID credit card.

[Test Screen Name]

It says "payment error". Your apps will all revert to trial soon. You need to focus on this. Look in your account for info.