acrobat dc pro for mac error to install ?

[suchais2224897]

i try to install acrobat dc pro to my macbook for few day. but anytime i install program will show Error Encountered

"Acrobat installer encountered an unexpected failure. Please try again. if it continues to fail, contact Adobe Support."

Please Help my to find solution

my mac use OSX 10.11.3

and never install acrobat before

i think i have answer but not.T_T

[AadeshSingh]

Hi suchais2224897,

Restart your Mac & then try installing Acrobat DC.

If the issue persist please let us know if its a perpetual licence or a subscription for Acrobat DC?

Do you have admin rights to install the application?

Regards,
Aadesh

[suchais2224897]

1. i will restart my mac book and install again it show same error

2. i install acrobat dc pro trial 30 day for test

3. i have admin

please help

Regards,

Suchai

[AadeshSingh]

Hi suchais2224897,

Try downloading & installing Acrobat Pro DC using this link Download Adobe Acrobat products | Standard, Pro | DC, XI, X

Regards,
Aadesh

[suchais2224897]

if i install any version it show this every time T_T

Regards,

Suchai

[SumitV]

Hi suchai sangasong,

Can you please try installing Adobe Acrobat DC under root user. Please refer Enabling and using the "root" user in OS X - Apple Support to enable root user on Mac.

[michaelh36100969]

I'm not the original poster, but we're seeing this too. In our case, it's a package created with CCPackager. The package hasn't changed and every copy of it is failing (we created it and shared it with our other offices). It has been working fine since July, then all copies stopped working on Feb 22. Literally that day all of them stopped installing.

EDIT: Have tried installing from root user. Errors out the same.

[michaelh36100969]

Some Adobe installer certs have expired it seems:

https://helpx.adobe.com/creative-cloud/packager/creative-cloud-package-installation-failed-error-mes...