Acrobat DC Pro - printing to pdf problem

[jimmyfizz]

I am using a trial version of DC Pro on Win 10 - when I print from anything to the adobe pdf converter on com1 I get a printer error but the pdf document is still produced.  The print queue however still contains the document with an error which I have to delete manually to stop further error messages.  I can print further documents but each tinme it creates another entry in the print que all with errors and all have to be manually deleted.  Seems to be a similar problem to one I encountered with Acrobat X which was eventually fixed.  Any ideas how to fix this one?  Thanks

[Meenakshi Negi]

Hi Jimmy Hearn,

Please let us know the dot version of Acrobat DC Pro installed on your system.

Try "Repair Installation" under help menu.

If this not resolves the issue, try to uninstall application using cleaner tool and restart your system.

Then try to re-install it from this link: Download Pro or Standard versions of Acrobat DC, XI, or X

Let us know if issue still persists.

Regards,

Meenakshi

[jimmyfizz · Accepted solution]

Thanks - had to do the final option of uninstall, cleaned the registry and manually removed all file references to Acrobat & then used your link to the software.  This fixed the printing problem BUT I now can not get tabbed browsing - have followed the posts of checking for updates & restarting but the option still does not appear under Preferences/General.  I have also tried Repair and that doesnt work either.  Running version 2015.6.30121.  All very frustrating and not the sort of trial that would persuade me to make a purchase!