Acrobat DC won't combine Office 2016 files into a PDF document or portolio

[susanr41813771]

I am using Acrobat DC Pro on my new Windows 7 PC with Word 2016. This combination of programs is not allowing me to combine Word/Excel files into a PDF document or portfolio using the Acrobat "Create a PDF from any format" tools. I get an "Error during processing" message and it skips the Office file(s). After that Acrobat thinks that the Word/Excel file is being used in another application. Are there Distiller settings that I need to change or something else that needs to be done?

[Meenakshi Negi]

Hi susanr41813771,

Please let us know the exact dot version of Acrobat DC Pro you are using.

Try this:  Uncheck the "enable protected mode on startup" under Edit menu> Preferences> Security(enhanced).

Check if this resolves your issue.

Regards,

Meenakshi

[susanr41813771]

This is actually Acrobat Standard DC v 15.006.30119.36332 and I don't see this option. I did unchecked "Enable Enhanced Security"; now I am getting the following error message: "File [name] could not be converted to PDF. Please remove from the list and try again."

When I tried to use the Create PDF tool to create a PDF from just one Word file I received the following message: "An unexpected error occurred. PDFMaker was unable to produce the Adobe PDF.

[susanr41813771 · Accepted solution]

UPDATE. After reading about several other similar problems with other versions of Acrobat/Office, I repaired the MS Office 2016 installation through Windows Control Panel and that seems to have resolved the issue. It worked both with and without checking "Enable Enhanced Security"

[briant78262367]

Worked like a charm.  Thanks.