Acrobat DC

[princeiles]

I have had major issues with Acrobat DC installed on a Windows 7 - 64 bit problem. It all seemed fine and then Premiere Pro CC wouldn't load, neither could I access my Creative Cloud Desktop. The computer wouldn't shut down and it took several goes before Windows and CC desktop would reboot. Everything was OK until I opened up my Creative Cloud desktop to try and uninstall the installed programmes and then the cycle of hard closures and several re-starts would start all over again. I managed to uninstall all CC programes except Acrobat DC which just would not uninstall ( it kept offering to update and then seizing up during the update and the only way to close it down was to reboot the computer!!).

I finally downloaded the Adobe tool to remove Creative Cloud from my system. I now want to do a fresh install - but suspect all

though all of the CC files have been removed from my computer, Acrobat is still loaded on my account and if I initiate a re-install, it will be loaded back onto my PC. I really want Adobe to remove it from my account,. but it appears they are selling the product without supplying any active support. Any ideas?

[kglad · Accepted solution]

uninstall everything cc including the cc desktop app.

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials

[Sheena Kaul]

Moving to Installing, Updating, & Subscribing to Acrobat​