Acrobat.exe application error when closing Acrobat after creating a pdf form from an existing document.

[roberth71]

I recently ran an update from Acrobat 11.0 to 11.0.14.16. After running some tests, I receive an application error for acrobat.exe when closing Acrobat after creating a pdf form from an existing document.

Is there an issue with the recent  acrobatupd11014.msp?

[AadeshSingh]

Hi roberth71,

Can you please share the exact error message.

If you are able to launch Acrobat, open it navigate to Help menu & repair the installation.

Regards,
Aadesh

[roberth71]

Hello Aadesh2789,

Repair doesn't work and I have uninstalled and reinstalled twice.

Event Viewer:

Faulting application name: Acrobat.exe, version: 11.0.14.16, time stamp: 0x56731fe8

Faulting module name: ntdll.dll, version: 6.1.7601.19110, time stamp: 0x5684255a

Exception code: 0xc0000374

Fault offset: 0x000c3f83

Faulting process id: 0xedc

Faulting application start time: 0x01d15e87adddb11e

Faulting application path: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 19cd1fb2-ca7b-11e5-b2e4-0050569a54c3

[roberth71]

Hi Aadesh2789,

I decided to uninstall 11.0.14.16 and installed 11.0.0.7 which produced the same results as above.

I uninstalled 11.0.0.7 and installed 11.0.0 and ran the same test but 11.0.0 did not produce the same results. Acrobat 11.0.0 worked just fine. So something has happened to versions after 11.0.0.

Regards,

Robert

[AadeshSingh]

Hi roberth71,

Installer might have got corrupted.

Update to 11.0.14 version & test it.

Regards,
Aadesh

[roberth71]

Hi Aadesh2789,

The latest update is acrobatupd11014.msp. I have already run against this and it produced the same results.

Something with the later versions is not mixing well with the ntdll.dll.

I have tried this on 2 different systems with the same results.

Regards,

Robert

[roberth71]

I also tried to re-register the ntdll.dll file. This did not help unfortunately.

[AadeshSingh]

Hi roberth71,

Please share the complete error message.

Regards,
Aadesh

[roberth71]

I posted the Event Viewer error above. Here is what was populated.

Faulting application name: Acrobat.exe, version: 11.0.14.16, time stamp: 0x56731fe8

Faulting module name: ntdll.dll, version: 6.1.7601.19110, time stamp: 0x5684255a

Exception code: 0xc0000374

Fault offset: 0x000c3f83

Faulting process id: 0xedc

Faulting application start time: 0x01d15e87adddb11e

Faulting application path: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 19cd1fb2-ca7b-11e5-b2e4-0050569a54c3