Acrobat is not using default email in Outlook

[HVOL]

When I click "Attach to email" it create a new email in Outlook. However, the default email address is not used. How do I get Acrobat to use the correct email address?

[Steve Cordero]

Can you elaborate further? Acrobat does not populate an address in the email's "TO:"  field.  Are you saying that it's not using the correct Outlook profile to send the email?

[HVOL]

I have 4 email account setup in Outlooks. The default one is neal@House**********.com. That is the one that Adobe should be using to send the email. Instead the created email are using nm***********@outloook.com. I have found a work around that forces all new emails to be sent from the default address, but that is causing other issues.

[Steve Cordero]

Curious...  Is the "nm***********@outloook.com" profile the newest email profile created in Outlook?

[HVOL]

I think so.

[Steve Cordero]

Do you have Outlook set to prompt you to select a profile when you start/launch Outlook?

[HVOL]

No.

[Steve Cordero]

I'll need to check to see if it's a behavior that has been filed as a bug already, but it may be an issue that has yet to be filed.    

[Steve Cordero]

Neal,

Can you give me the details of your setup?

Which version of Acrobat?

Which version of Outlook?

Which version of Windows?

Thanks,

Steve

[HVOL]

Acrobat Pro DC - 15.017.20053.63404

Outlook - 16.0.7167.2060

Windows 10 with all current updates.

[Steve Cordero]

Thanks,  I filed a bug and sent you a reference number in a private message.

[ahmeda57658183]

Is there a fix for this issue yet?

Thanks