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Acrobat License Limit Reached Error

Community Beginner ,
May 24, 2016 May 24, 2016

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When I built the baseline image for our Windows 7 machines, I
installed Adobe Acrobat 11 with a single serial number.  Additionally, when Acrobat 10 reached end of support, I upgraded numerous machines to either Acrobat 11 or Acrobat DC.  When I did this I recycled serial numbers as I
was in a hurry.  Please note that we
have, and always have had enough serial numbers for the copies of Adobe on our
systems.  At some point the Application
realized that the serial numbers had been reused and started prompting people
to kick one another out of the application.
I went to the individual workstations, uninstalled the software and then
reinstalled it ensuring that I utilized a unique serial number.  (this was recommended by Adobe support).

Unfortunately, that did nothing to resolve the issue.  I don’t know if a registry key is stuck and
causing the issue or what the deal is.  Any
assistance that can be provided would be great.

TOPICS
Acrobat SDK and JavaScript

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correct answers 1 Correct answer

Adobe Employee , May 24, 2016 May 24, 2016

Hi chrisw53748869 ,

Please refer to this Kb article :- Creative Cloud "Activation limit reached" or "sign-in failed" errors

Let me know how it goes .

Regards,

Yatharth

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Adobe Employee ,
May 24, 2016 May 24, 2016

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Hi chrisw53748869 ,

Please refer to this Kb article :- Creative Cloud "Activation limit reached" or "sign-in failed" errors

Let me know how it goes .

Regards,

Yatharth

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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