Acrobat+Pitstop Corrupt Sessions

[karinemaca]

Hi.

Enfocus PitStop (13.2) plugin gives the ability to trace the modifications done in a pdf. To do this, one have to first launch the logging process of PitStop. Then one must "Enfocus Sign and Save as…" the pdf. At this point PitStop joins a signature to the pdf: "Certified PDF 2 Signature" So far so good.

Then we enter PitStop edition mode and move around one vector path or set it a new color, etc. After that we choose "Enfocus Sign and save" (not save as). At this step, Acrobat send an error message "Fail to create digital signature"

After that the whole history of edition gets corrupt.

I made a short video screen capture to display the workflow.

Enfocus PitStop Corrupted Certified Flow - YouTube

Please note I encounter this issue on Mac and Windows. Acrobat DC

I wrote on Enfocus' Forum and to support@enfocus but didn't get a solution or confirmation that this a bug or a problem with my workflow so far.

Would anyone do a similar test for me ? Thank you.

Please note that I also tried all those workaround (all failed) :

• I Activated Root user on MacOS and started a new session as root.
• I Repaired permissions with Terminal: sudo /usr/libexec/repair_packages --repair --standard-pkgs /
  The only problem remaining after this was: "Permissions differ on "Applications/Safari.app/Contents/Resources/Safari.help/Contents/Resources/index.html", should be lrwxr-xr-x , they are -rw-r--r--“
• I booted the Mac without extensions (shift key pressed on startup).
• I closed and reopened the test documents or quit and relaunched the Acrobat application at different tests' step.
• I waited variable amount of time between the first "Enfocus sign and save as" and the second ""Enfocus sign and save" because once it worked fine, but I wasn't able to reproduce the "miracle".
• I uninstalled and reinstalled Acrobat DC and PitStop 13 u2.
• I installed another demo of PitStop on a more recent Mac at another office.
• I used FontDoctor 10 (from Extensis) to check my fonts.
• …

[Dov Isaacs · Accepted solution]

Enfocus Pitstop is not an Adobe product and is not supported by Adobe. Please contact Enfocus Technical Support for assistance with this type of question. They are fairly responsive.

Good luck in getting resolution of your issue.

          - Dov