Acrobat Pro 9 Update issue

[Zeeto]

Hello,

I own the Creative Suite 6 Design & Web Premium (it was upgraded from CS5 Web Premium which Acrobat Pro 9 was part of).

Since purchase my Acrobat Pro 9 was upgraded for free to Acrobat X.

As I saw the constant notifications in the Creative Cloud App, that there is available upgrade to Acrobat DC I thought to give it a go, but as uninstalling previous version of Acrobat was required, I contacted Adobe Chat Support to check if this upgrade is  available to me and their team member confirmed that I'm eligible for this upgrade.

I have uninstalled Acrobat X and I installed the DC version, which asked me for my serial number.

The serial number I had (originally for Acrobat 9) didn't work, so I contacted the Adobe Chat Support team again, but this time I've been advised, that previously I've been advised incorrectly and I'm not eligible to this upgrade.

I have uninstalled the Acrobat DC and I downloaded Acrobat X from this site: Download Adobe Acrobat products | Standard, Pro | DC, XI, X.

During the installation my serial number didn't work as well (I tried both X Pro and X Standard).

So I installed original copy of Acrobat 9 Pro, but when I go to "Menu > Help > Check for updates", I can see the message: "No updates available".

So it looks now, I lost my copy of Acrobat X and I've been advised to seek for help here on this forum...

My question is how can I obtain back Acrobat X.

[kglad · Accepted solution]

you need to use the cs6 design&web prem installation files to install your acrobat.

Downloadable installation files available:

• Suites and Programs:  CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 standard    | 8 standard
• Captivate:  8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2
• Lightroom:  6| 5.7.1| 5 | 4 | 3
• Photoshop Elements:  14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:  14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[Zeeto]

Aghrrr, I didn't realise Acrobat X was part of an upgrade to CS6, shame Chat Support didn't know about it.

Thank you very much kglad.

[kglad]

you're welcome.