Acrobat pro DC crashes on Save, after font encoding problems

Report · Apr 27, 2016

This is from crash report. Mac El Capitan

Process:	AdobeAcrobat [2111]
Path:	/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier:	com.adobe.Acrobat.Pro
Version:	15.010.20060 (15.010.20060)
Code Type:	X86-64 (Native)
Parent Process:	??? [1]
Responsible:	AdobeAcrobat [2111]
User ID:	504

Date/Time:	2016-04-27 12:29:03.199 +0100
OS Version:	Mac OS X 10.11.4 (15E65)
Report Version:	11

I have complete text files of 4 crashes, some more of file at end of this post

Previously came up with error "Font Helvetica-Bold could not be embedded . . . encoding different in document . . could not be resolved"

Copying and pasting text from 1 pdf to another.

Tried unembedding from pdf I was copying from. Tried pre-flight fix font problems

Wish there were a search and replace fonts, I don't care about the appearance of the pdf I am copying from, it is one I created myself and use just for standard texts.

More of crash log

Crashed Thread:

0 Dispatch queue: com.apple.main-thread

Exception Type:	EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:	KERN_INVALID_ADDRESS at 0x0000000000000026
Exception Note:	EXC_CORPSE_NOTIFY

VM Regions Near 0x26:

-->

__TEXT

000000010eada000-000000010eadd000 [ 12K] r-x/rwx SM=COW /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat

Application Specific Information:

Performing @selector(executeNSMenuItem:) from sender AVCocoaMenu 0x7fdd13ed8ef0

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.adobe.Acrobat.framework	0x00000001102796ad 0x10eae1000 + 24741549
1 com.adobe.Acrobat.framework	0x0000000110227c0f 0x10eae1000 + 24407055
2 com.adobe.Acrobat.framework	0x000000011022afac 0x10eae1000 + 24420268
3 com.adobe.Acrobat.framework	0x000000011022c73f 0x10eae1000 + 24426303
4 com.adobe.Acrobat.framework	0x000000011022c9aa 0x10eae1000 + 24426922
5 com.adobe.Acrobat.framework	0x000000011021f9f9 0x10eae1000 + 24373753
6 com.adobe.Acrobat.framework	0x0000000110118081 0x10eae1000 + 23294081

7 com.adobe.AcrobatPlugin.TouchUp 0x00000001259c1087 0x1257c6000 + 2076807

8 com.adobe.AcrobatPlugin.TouchUp 0x0000000125914a14 0x1257c6000 + 1370644

9 com.adobe.AcrobatPlugin.TouchUp 0x0000000125881744 0x1257c6000 + 767812

10 com.adobe.AcrobatPlugin.TouchUp 0x0000000125a4ed96 0x1257c6000 + 2657686

11 com.adobe.AcrobatPlugin.TouchUp 0x0000000125a5f322 0x1257c6000 + 2724642

12 com.adobe.AcrobatPlugin.TouchUp 0x0000000125a4ddd9 0x1257c6000 + 2653657

13 com.adobe.AcrobatPlugin.TouchUp 0x000000012590cbf1 0x1257c6000 + 1338353

14 com.adobe.AcrobatPlugin.TouchUp 0x0000000125940ef3 0x1257c6000 + 1552115

15 com.adobe.Acrobat.framework	0x000000011011f9f3 0x10eae1000 + 23325171
16 com.adobe.Acrobat.framework	0x0000000110032f0a 0x10eae1000 + 22355722

17 com.adobe.AcrobatPlugin.DigSig 0x000000011a71ac0f 0x11a704000 + 93199

18 com.adobe.AcrobatPlugin.Comments 0x000000011b788fea 0x11b597000 + 2039786

19 com.adobe.AcrobatPlugin.Comments 0x000000011b7bc743 0x11b597000 + 2250563

20 com.adobe.AcrobatPlugin.Comments 0x000000011b986239 0x11b597000 + 4125241

21 com.adobe.Acrobat.framework	0x000000010f257d24 0x10eae1000 + 7826724
22 com.adobe.Acrobat.framework	0x000000010f257685 0x10eae1000 + 7825029
23 com.adobe.Acrobat.framework	0x000000010fa740e6 0x10eae1000 + 16330982
24 com.adobe.Acrobat.framework	0x000000010f701228 0x10eae1000 + 12714536
25 com.adobe.Acrobat.framework	0x000000010fb348c1 0x10eae1000 + 17119425

26 com.adobe.AcrobatPlugin.Comments 0x000000011b6f73f0 0x11b597000 + 1442800

27 com.adobe.AcrobatPlugin.Comments 0x000000011b985b50 0x11b597000 + 4123472

28 com.adobe.Acrobat.framework	0x000000010f24a52c 0x10eae1000 + 7771436
29 com.adobe.Acrobat.framework	0x000000010f2fc319 0x10eae1000 + 8499993
30 com.adobe.Acrobat.framework	0x000000010f2fc273 0x10eae1000 + 8499827
31 com.adobe.Acrobat.framework	0x000000010f582165 0x10eae1000 + 11145573
32 com.adobe.Acrobat.framework	0x000000010f292e75 0x10eae1000 + 8068725
33 com.adobe.Acrobat.framework	0x000000010f29305f 0x10eae1000 + 8069215
34 com.adobe.Acrobat.framework	0x000000010f83b02a 0x10eae1000 + 14000170
35 com.adobe.Acrobat.framework	0x000000010f8380fa 0x10eae1000 + 13988090
36 com.adobe.Acrobat.framework	0x000000010edc5e7a 0x10eae1000 + 3034746
37 libsystem_trace.dylib		0x00007fff96de407a _os_activity_initiate + 75
38 com.apple.AppKit		0x00007fff9440fe89 -[NSApplication sendAction:to:from:] + 460
39 com.apple.AppKit		0x00007fff9464c663 -[NSCarbonMenuImpl performMenuAction:withTarget:] + 157
40 com.apple.AppKit		0x00007fff9440eb7b -[NSMenu _performKeyEquivalentWithDelegate:] + 193
41 com.apple.AppKit		0x00007fff9440ed02 -[NSMenu _performKeyEquivalentWithDelegate:] + 584
42 com.apple.AppKit		0x00007fff9440e753 -[NSMenu performKeyEquivalent:] + 71
43 com.adobe.Acrobat.framework	0x000000010edc6d63 0x10eae1000 + 3038563
44 com.apple.AppKit		0x00007fff9440da15 -[NSApplication _handleKeyEquivalent:] + 920
45 com.apple.AppKit		0x00007fff94334202 -[NSApplication sendEvent:] + 4274
46 com.apple.AppKit		0x00007fff9419aef6 -[NSApplication run] + 796
47 com.adobe.Acrobat.framework	0x000000010eae94bd 0x10eae1000 + 33981
48 com.adobe.Acrobat.framework	0x000000010eae7cc5 RunAcrobat + 241
49 com.adobe.Acrobat.Pro		0x000000010eadbcb2 main + 86
50 com.adobe.Acrobat.Pro		0x000000010eadbc54 start + 52

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib		0x00007fff93fc4efa kevent_qos + 10
1 libdispatch.dylib		0x00007fff8ed29165 _dispatch_mgr_invoke + 216
2 libdispatch.dylib		0x00007fff8ed28dcd _dispatch_mgr_thread + 52

. . . . .

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 15

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 8028

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=447.5M resident=0K(0%) swapped_out_or_unallocated=447.5M(100%)

Writable regions: Total=562.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=562.2M(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

ATS (font support) 32.3M 10

ATS (font support) (reserved) 8K 3 reserved VM address space (unallocated)

Accelerate.framework 256K 3

Activity Tracing 2048K 2

CG backing stores 17.8M 9

CG image 1152K 66

CG shared images 432K 13

CoreAnimation 488K 60

CoreUI image data 3024K 34

CoreUI image file 224K 5

Dispatch continuations 8192K 2

Foundation 28K 3

IOKit 7940K 2

Image IO 80K 6

Kernel Alloc Once 8K 3

MALLOC 403.8M 799

MALLOC guard page 32K 7

Memory Tag 242 12K 2

Memory Tag 251 24K 3

OpenCL 40K 6

OpenGL GLSL 256K 4

Process Corpse Info 2048K 2

STACK GUARD 56.1M 25

Stack 20.3M 28

VM_ALLOCATE 52.2M 20

__DATA 41.5M 366

__GLSLBUILTINS 2588K 2

__IMAGE 528K 2

__LINKEDIT 102.2M 58

__TEXT 345.3M 343

__UNICODE 552K 2

mapped file 330.0M 74

shared memory 17.6M 21

=========== ======= =======

TOTAL 1.4G 1952

TOTAL, minus reserved VM space 1.4G 1952

Model: MacBookAir7,2, BootROM MBA71.0166.B12, 2 processors, Intel Core i5, 1.6 GHz, 4 GB, SMC 2.27f2

Graphics: Intel HD Graphics 6000, Intel HD Graphics 6000, Built-In

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0128G, 121.33 GB

USB Device: USB 3.0 Bus

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Composite Device

Thunderbolt Bus: MacBook Air, Apple Inc., 27.2

Report · Apr 27, 2016

Hi mikejn1 ,

Please provide the exact dot version of the software & OS installed at your system .Also check whether is there any update available for the software after going through "help > check for updates "

Follow this thread to reset the preferences for the Acrobat software:- How to reset Preference settings in Acrobat..

Would like to know whether is this happening with all documents or with certain one .

Please check with the different user account to replicate the issue .

Regards,

Yatharth

Report · Apr 28, 2016

versions are in first post:

15.010.20060


OS Version:	Mac OS X 10.11.4 (15E65)

Adobe support chat told me to delete Acrobat plist files from /Library and ~/Library. done

28 April 2016, after deleting prefs plist.

OK for some time, then I copied from another pdf, different fonts. Got error message when saving

'The font could not be embedded because the font stored on the page and the system font are encoded differently and the encodings could not be resolved.'

CM R 10, Latex font?

Changed to Times then some chars italic. Save -> Crash. Have posted this again on Adobe support

Report · May 04, 2016

Hi,

Would request you to please check whether is this happening with this document only or with others as well.

Is this associated with this system stored font only.

Please check with the different user account with Admin Rights to replicate the issue .

Regards,

Yatharth