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Acrobat PRO DC prepaid for 1 year- unable to view the subscription under my account

New Here ,
Jun 23, 2016 Jun 23, 2016

I have Creative Cloud subscription for an application Acrobat Pro DC ( one year prepaid ). I`ve bought 1 year plan from Adobe`s web, paid from my Paypal for 1 year, got confirmation from Adobe and PayPal,  but product don`t visible on member area and on all devices. In 5 weeks support team can`t solve problem, just write " We have escalated the case to our relevant team to check and help you with the subscription activation issue. Wait email". I did 4 conversations with agents on Adobe`s website. May be someone here know, what is it , and how to cancel order, and return payment?

TOPICS
Acrobat SDK and JavaScript
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Community Expert ,
Jun 23, 2016 Jun 23, 2016

forum users can't help you with this.  you need to work with adobe support to resolve the problem or cancel your subscription.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Employee ,
Jun 23, 2016 Jun 23, 2016
LATEST

Hi zio_ok ,

We are sorry for the inconvenience caused to you.

Could you please provide the email id on which you have subscription via private message?

Here is a link on how to send a private message - How Do I Send Private Message

To cancel your membership , visit here - Cancel your Adobe Creative Cloud membership

Let us know if you face any issue.

Thank You!

Shivam

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